Barclays Bank UK Field Collection Officers Job Vacancy in Uganda

er accounts
within the Retail portfolio, with the objective of putting in place strategies
with the customer to bring their indebtedness back to order  or recovering from defaulting  debtors.

• Monitor and control the out of order retail
  accounts and take appropriate action to normalise the position, within
  pre-determined policy rules and laid down strategies. The overall
  objective of the role is to ensure recovery  action is taken  at the earliest opportunity  to 
  avert loss through default
• Conduct the review of all monthly advances
  control reports, assessing the information therein and making
  recommendations regarding the strategy to be employed in ensuring that
  such out of order accounts are returned to order within the shortest
  possible time. This is likely to involve agreeing short term lending
  agreements.
• Contact customers whose accounts are out of
  order. This may take the form of written correspondence or normally this
  would be by direct telephone contact.
• Receive and authorize FOS authorization requests
  (agree short term borrowing requests)
• Own & maintain a diary system for: quarterly
  account reviews, provision of financial information, perfection of
  security, fulfillment of conditions of offer and EWL reviews
• Review and recommend classification, writing off
  , or  outsourcing of a debt
• Send out notices and demand letters
• Adhere to service level agreements
• Responsible for general filing

• Significantly contribute to the monitoring and
  management of workflow within the Retail Credit Collections, Monitoring
  & Control and Recoveries Team.
• Compilation of various returns, as required,
  through the assimilation of information available within the Retail Credit
  team
• Responsible for devising collections and
  recoveries  strategies for
  implementation within the Collections, Monitoring & Control and
  Recoveries  team
• Work closely with 3rd parties (i.e. debt
  collection agencies) regarding policies and strategies for the recovery of
  out of order accounts.
• Input into new/amended lending policies or
  products within the business
• Sever as the primary point of contact for
  customer complaints.

• Basic working knowledge of the bank’s customer
  service standards
• Good knowledge of the Personal and Business
  Sector credit policy
• A good understanding of the bank’s lending
  policies, principles and procedures
• A good knowledge of the bank’s lending criteria
  in the Business and Personal sectors and the products and services
  relating to them
• A general knowledge of the International Credit
  manual, BMIS User manual,  Barclays
  Africa  Retail Credit policy and
  procedures  manual , Barclayloan/Personal
  Overdraft User manual and Guide to management of risk
• Skills in meeting customer needs
• Personal results
• Excellent relationship managing skills
• Excellent communication skills
• Personal Organization
• Information gathering
• Thoroughness
• High degree of personal initiative
• Excellent interpersonal skills
• Good numeracy skills
• Excellent keyboard skills
• Excellent analytical skills