Africa
Improved Foods Rwanda Ltd is
a manufacturer of highly nutritious quality fortified foods. Our nutrition
products are intended to address malnutrition among vulnerable population
segments such as pregnant and breast-feeding mothers, older infants and young
children especially in the first 1,000 days of their life. To this end, we plan
to avail on a commercial scale nutritional products for lifestyle consumer
groups in Rwanda and the whole East African Region.
In as much as we are
a commercial, for profit organization, we also strive to have the maximum
social, economic and environmental impact possible on the communities in which
we operate.
Our model is to
source raw materials from local small-holder farmers, employ, develop and
deploy local talent in the creation and growth of our fortified foods business.
We work with various partners and stakeholders to achieve our goals.
Our Mission is to provide African
consumers with high-quality fortified complementary foods that are affordable
and available.
Our Vision is to be a trusted
Africa-based producer of a range of nutritious foods that are proven to improve
health.
Africa
Improved Foods Rwanda Ltd
finds Safety Health & Environment towards employees, contractors and casual
workers as a top priority, therefore we summarize our most important safety
rules into the AIF lifesaving rules. All employees and visitors will get an
in-depth training about the content of these rules. We therefore encourage all
walk-ins to strongly comply with these rules.
Africa
Improved Foods Rwanda Ltd
is looking for self-motivated, qualified individuals with the right attitude
and a passion for innovation to join our team on the position of IT Coordinator.
General Job
information
Job title: IT Coordinator
Business Group/Unit:
Africa Improved
Foods Rwanda Ltd
Department: IM AIF
Position in
the organization
Reports to: ICT Manager
Direct reports: None
Indirect reports: Possibly vendor contractors
for maintenance and support jobs
Purpose of
the job
The aim of the IT
Coordinator is to manage and/or execute operational activities leading to an
optimal use of the ICT Technical Infrastructure, office environment,
office-cloud services and local business applications by the end-users.
Job Context
The local IT
Management Organization is responsible for driving, coordinating and
facilitating the delivery of IT services to the site, in such a way that
business expectations, company IT guidelines, standards and policies are met.
Main
stakeholders
The ICT Coordinator
operates in close cooperation with:
- IT
Manager - SAP Key
Users - Local
IT Suppliers’ Engineers - DSM ITs
contacts - AIF
end-users
Key
Responsibilities
- Responsible
for running the IT environment at a daily basis: taking care of all needed
maintenance and support activities needed to ensure a secure and highly
available IT infrastructure and office services. - Responsible
for the File server and ERP server needed for delivering a stable working
environment for all office and ERP users. This includes taking care of
back-ups, storage and all routine it maintenance. - Responsible
to investigate possibilities to improve the efficiency of the ICT infra
and – office environment and local Business applications; - Responsible
to support, promote and stimulate end-users in optimal usage of the ICT
office environment; - Responsible
to advise and support end-users as a ICT User Help service - Responsible
to coordinate the ICT services , being to liaison to local IT vendors or
cloud providers; - Responsible
to judge, guide and control complaints and escalations; - Responsible
to interpret and translate business requirements regarding the ICT
infrastructure; - Responsible
for the management of hardware spares and maintenance contracts.
Leadership
Skills
- Authorized
to execute all operational activities and align with IT manager on
tactical issues; - Authorized
to provide direct feedback to local IT suppliers to ensure that the
quality of service delivered to the business meets the agreed SLA; - Authorized
to take appropriate actions in case of security incidents; - Authorized
to act as information point for ICT Service Desk and end users; - Authorized
to act as communication channel to end-users in case of failures,
scheduled and non-scheduled maintenance of ICT Technical Infrastructure
which leads to user impact on the workplace and on application
environments.
SHE
He/she observes the
SHE regulations and fulfils a warning function when regulations are not met or
when a dangerous situation occurs.
Security
He/she observes the
Security regulations, takes care to be aware, trained and completed formal
registration (e.g. Non-Disclosure Agreement) and fulfils a warning function
when regulations are not met or when an insecure situation occurs.
IT/Infrastructure
Project Management Skills
- Participates
in AIF IT infrastructure project to ensure the most effective and cost
efficient change and / or implementation of end user functionalities; - Dependent
on the wishes of the business the ICT Coordinator may also fill in other
roles like: Purchase Requisition, Goods Receiver, Local Information
Security Officer and Business Application Management; - He/she
observes the SHE regulations and fulfils a warning function when
regulations are not met or when a dangerous situation occurs; - He/she
observes the Security regulations, takes care to be aware, trained and
completed formal registration (e.g. Non-Disclosure Agreement) and fulfils
a warning function when regulations are not met or when an insecure
situation occurs.
Knowledge and
educational level
Educational level:
- At
least Bachelor’s degree in ICT or any related field - Knowledge
of ICT Technical Infrastructure, preferably Microsoft and Cisco
certificates; - Knowledge
of business needs and practices related to the use of ICT resources and
services; - Information
Technology Infrastructure Library service delivery knowledge, preferably
ITIL foundations.
Other related
skills:
- Strong
service and technical delivery skills (helpdesk support and problem
solving to the end user’s satisfaction; - Ability
to maintain network infrastructure such as switches and routers,
and diagnoses problems with these or with the behaviour of
network-attached computers; - Experience
in managing computer and network security, including the administration of
security devices such as firewalls, as well as consulting on general
security measures; - Strong
communication skills on operational and tactical level (in English and the
language of the region);
Required
level of experiences
- Experience
with ICT service provision > 4 years - Experience
with IT Projects, preferably as Project Lead - Experience
in working with integrated ERP systems
Application
Process
If you believe you
meet the above requirements, please submit your application letter, a detailed
resume, certified copies of your academic credentials, any other relevant
certificates, a telephone contact and email address.
The deadline for
receiving applications is Tuesday
13th May 2016.
Please apply
to:
Human Resources
Director
Africa Improved
Foods Rwanda Ltd
Kigali – Rwanda
E-mail on: recruitment@africaimprovedfoods.com
Only short listed
candidates will be contacted.
For more information
about Africa Improved Foods, please visit our website: http://www.africaimprovedfoods.com/
