Client Relations Manager Veterinary Job Vacancy in Australia

Full
time

Prahran
Veterinary Hospital is in need of a highly motivated, efficient, friendly and
caring person to manage our pet-owner client relations.

The
vision of our practice is – “The Friendly Practice”. Our triangular
logo represents the strong relationships we build with our clients, their pets
and our veterinary team.

The
clinic is gov

erned by the following values: friendly, respectful, professional,
integrity and communication.

The
successful applicant will embody these attributes and will have qualifications,
experience and proven success in client relation management. Remuneration is
negotiable.

Purpose Summary
The purpose of this position is to manage the reception, client services and
team training in the area of client relations. It includes the maintenance and
development of a “client service excellence” culture.

Key Responsibilities

Demonstrate
alignment to our Vision, Values and Critical Success Areas
Demonstrate
a sincere commitment to providing exceptional service to clients
Adhere
to and assist with the review of established client services policies and
SOPs
Anticipate
client arrivals and greet clients and pets in a courteous and welcoming
way
Communicate
effectively with clients and colleagues
Supervise
reception team, including training and performance management
Assist
in practice marketing efforts
Manage
the appointment scheduler and monitor client flow within the hospital.
Manage
the cat boarding scheduler
Maintain
proper documentation and records of all client interactions
Competently
advise clients of features and benefits of pet care products
Resolve
client concerns
Process
payments and explain invoices
Work
with clients to set up payment plans
Maintain
an outstandingly hygienic and correctly stocked workplace
Manage
internal and external mail
Take
charge of client-information material, stationery and other office
consumables