Victoria
Teachers Mutual Bank is an award winning organisation offering a diverse range
of products and services, with a reputation for delivering value and
outstanding customer service.
Teachers Mutual Bank is an award winning organisation offering a diverse range
of products and services, with a reputation for delivering value and
outstanding customer service.
As
a Training & Quality Consultant you will be responsible for the compliance
checking of frontline staff within Victoria Teachers Mutual Bank, this includes
but is not limited to: Member Contact Cent
a Training & Quality Consultant you will be responsible for the compliance
checking of frontline staff within Victoria Teachers Mutual Bank, this includes
but is not limited to: Member Contact Cent
re, Member Service Centres
(Branches), Lending, Insurance, Transaction Operations, Membership, and the
Customer Relations team. You will report to the Team Leader of the
Training & Quality Team within the Sales and Service department.
Roles
and Responsibilities
and Responsibilities
·
Delivery
of training for new & existing staff – Hawthorn East & Moonee Ponds
locations
Delivery
of training for new & existing staff – Hawthorn East & Moonee Ponds
locations
·
Development
and maintenance of training materials as required.
Development
and maintenance of training materials as required.
·
Co-ordination
& provision of training for frontline staff and other departments as
required.
Co-ordination
& provision of training for frontline staff and other departments as
required.
·
Educating
staff with respect to compliance, product knowledge and processes.
Educating
staff with respect to compliance, product knowledge and processes.
·
Develop
and update processes and procedure documentation as required.
Develop
and update processes and procedure documentation as required.
·
Conduct
Needs Based Analysis’ and identify gaps in training and compliance for all
relevant teams.
Conduct
Needs Based Analysis’ and identify gaps in training and compliance for all
relevant teams.
·
Maintaining
relevant training registers, while monitoring required training hours of Sales
& Service staff.
Maintaining
relevant training registers, while monitoring required training hours of Sales
& Service staff.
·
Complete
compliance for frontline staff and other departments as required.
Complete
compliance for frontline staff and other departments as required.
·
Complete
call quality coaching checks for frontline staff and other departments as
required
Complete
call quality coaching checks for frontline staff and other departments as
required
·
Report
compliance breaches, when discovered, to the Supervisor in a timely manner.
Report
compliance breaches, when discovered, to the Supervisor in a timely manner.
·
Assistance
with training & compliance changes related to projects / initiatives
Assistance
with training & compliance changes related to projects / initiatives
·
Any
other duties as requested by Team Leader
Any
other duties as requested by Team Leader
Ideally
you will possess the following:
you will possess the following:
A
positive and professional manner and the ability to successfully collaborate
with third parties, managers, supervisors and staff throughout the Mutual Bank
to achieve the best possible outcomes for the business. Experience
in Financial Services or Contact Centres is preferred.
positive and professional manner and the ability to successfully collaborate
with third parties, managers, supervisors and staff throughout the Mutual Bank
to achieve the best possible outcomes for the business. Experience
in Financial Services or Contact Centres is preferred.
The
position will be permanent Monday to Friday, 9.00am to 5.00pm
position will be permanent Monday to Friday, 9.00am to 5.00pm
In
return you will enjoy a friendly and supportive team based working environment
and a range of benefits including flexible, progressive employment conditions
and opportunities to enable you to grow within the organisation.
return you will enjoy a friendly and supportive team based working environment
and a range of benefits including flexible, progressive employment conditions
and opportunities to enable you to grow within the organisation.
More
information on Victoria Teachers Mutual Bank can be found on our website:
www.victeach.com.au
information on Victoria Teachers Mutual Bank can be found on our website:
www.victeach.com.au
Written
applications, addressing all the selection criteria, along with a current CV,
can be sent to jobs@victeach.com.au
Applications
close: 29 June 2016
close: 29 June 2016
