Organization: Chamber of
Tourism
Vacancy Title:
Consultancy offer: Developing indicators for patron interaction points for
service
Duration of
consultancy: 15 days
Application
deadline: 12th October 2012
1.Background
The chamber of Tourism, which is the umbrella organization for the tourism and
hospitality industry actors under the leadership of Private Sector Federation
(PSF), was formed in 2006, with a mandate to promote and represent actors in
tourism and hospitality industry. The chamber has been fortunate to receive a
grant from Trade Mark East Africa (TMEA), to support the chamber upgrade the
quality of hospitality services in Rwanda in order to meet the East Africa
Community (EAC) Hotels and other tourist accommodations facilities standards.
This will contribute to a deeper integration of the Rwanda hospitality industry
into the East African common market and, ultimately, to improve the economical
and financial prospects for Rwandan businesses and individuals.
2.Objective of
the consultancy
– The chamber of Tourism wishes to hire the services of a certified consultant
to develop indicators for patron interaction points for service in hospitality
industry in Rwanda. Specifically, the consultant will:
– Develop approach for understanding patron behaviour (preferences and
requirements);
– Develop patron data management and data quality;
– Develop staff-patron communication platform to achieve positive patron
interactions;
– Develop good customer service requirements
– Develop patron feedback platform;
– Develop business-patron relationship methodologies to enhance patron
loyalties;
– Develop customers’ complaints procedures
3.Location and
duration of the consultancy
– The consultancy location is in Kigali, Rwanda.
– The duration of the consultancy is 15 days
4.Profile of
the consultant
– The scope and comprehensiveness of this study requires a team of qualified
and experienced consultants;
– Advanced university degree in the social sciences or related technical
fields;
– Knowledge of the socio-cultural context of Rwanda;
– An experience of at least 3 years professional experience in the service
industry especially in hospitality industry.
– Ability to carry out a critical and objective analysis;
– Having track records in strategic planning;
– Excellent verbal and written communication in English and Kinyarwanda
preferred. Proficiency in French would be an advantage;
Eligible, qualified local, regional and international consultants are invited
to submit their tender documents including detailed profiles of their firms,
CVs of technicians with the required technical knowledge. The expression of
interest must be submitted in the form of separated technical and financial
proposals of consultancy services at PSF reception, Gikondo not later than 12th October 2012 at 3pm.
The opening of bids will be done on the same day at 4pm. For more information,
please do not hesitate to send us an email to the following address: info@rwandatourismchamber.org.
Edwin Sabuhoro
Chairman
Chamber of Tourism
