RwandAir is the
Rwanda National Carrier. As it continues to reposition, consolidate and expand,
a number of opportunities continue to be available for immediate recruitment.
We are looking for exceptional people to work for an exceptionally demanding
organization.
Desired candidate
will be results-driven, be service-focused, a team player, an effective communicator
with unquestionable honesty and integrity, be technologically aware and have an
exceptional interpersonal skills. It is on this basis that Rwandair wishes to
recruit staff that will assist the organization to achieve its objectives.
Job Title:
Customer Service Agents
Department:
Commercial
Section:
Passenger Handling
Unit: Customer
Service
Location:
Kigali
Key
Responsibilities
- To
ensure efficient and effective check-in and boarding of passengers with in
compliance with carriers with SAL`s and customer Expectation - To
ensure efficient and effective transit of Passengers in compliance with
carriers policies /procedures and customer expectations - To
ensure safe and secure operations and working environment to comply with
relevant statutory and industry requirements - To
protect and enhance revenue collection to meet carriers expectation - To
effectively communicate relevant aspects of service delivery internally
and externally to meet customer expectations - To make
decisions on service delivery issues related to misconnections, baggage
claims and flight delays, for customer satisfaction
JOB
REQUIREMENTS
Education
and Experience
- A
University Degree in related fields. - Relevant
experience is an added advantage
Knowledge,
Skills and Abilities
- Interpersonal
skills - Ability
to communicate - Ability
to work under pressure - Computer
skills - Ability
to work under minimum supervision - Ability
to listen closely to customers - Time
management skills - Analytical
and evaluation skills
How to
apply:
- An
application letter addressed to Senior Manager -Human Resources - Recent
and detailed curriculum vitae - Relevant
certificates - A
photocopy of the national identity card - Two
passport photos - Three
current referees
The deadline for
submitting application documents is December
31, 2012 at 4pm local time at the front desk of our head office
located at Kigali International Airport, Top Floor building.
Senior
Manager- Human Resources
RwandAir
Kigali
International Airport – Main Terminal Building (Top Floor)
Box 7275 Kigali
– Rwanda
Only
shortlisted candidates will be contacted.
Note: RwandAir
is an equal opportunity employer.
