JOB
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Hospitality
and Sales Manager
and Sales Manager
Based
in Kayonza, Rwanda
in Kayonza, Rwanda
Overview:
The
Urugo Women’s Opportunity Center is a multi-purpose community center in the
heart of Kayonza, which promotes the social and economic empowerment of women
in Rwanda. The Center
Urugo Women’s Opportunity Center is a multi-purpose community center in the
heart of Kayonza, which promotes the social and economic empowerment of women
in Rwanda. The Center
offers education and rights training, job-skills
training, and economic and employment opportunities for women and the community
at-large. With the goal of achieving self-sustainability, the Center also
operates revenue-generating activities to finance its educational and training
work, such as lodging facilities, restaurant and bar, coffee shop, handicraft
gift shop, market stalls, food production unit, and rental of space for
meetings and events.
Purpose:
The
Urugo Women’s Opportunity Center is looking for a qualifiedHospitality and
Sales Manager to help build up our business activities. This is a hands-on
hospitality management role which requires someone to have full responsibility
to maintain high standards of excellence at the Center. He or she will
ensurethe day-to-day operations of all revenue-generating businesses at the
Center, including supervision of staff, as well as sales and marketing
activities to increase the client base and revenue. This position reports to
the General Managerof UrugoWOC.
Urugo Women’s Opportunity Center is looking for a qualifiedHospitality and
Sales Manager to help build up our business activities. This is a hands-on
hospitality management role which requires someone to have full responsibility
to maintain high standards of excellence at the Center. He or she will
ensurethe day-to-day operations of all revenue-generating businesses at the
Center, including supervision of staff, as well as sales and marketing
activities to increase the client base and revenue. This position reports to
the General Managerof UrugoWOC.
Responsibilities:
- Ensure
the smooth running of all revenue-generating businesses at the Center,
including the eco-lodge, restaurant and bar, coffee shop, gift shop,
market stalls, food production unit, and rental of space for meetings
& events. - Manage
the on-line bookings and customer correspondence; - Ensure
the highest levels of quality and customer service are being delivered at
the Center; - Work
closely with the General Manager on marketing, advertising and public
relations initiatives to promote the Center, increase the client base and
maximize revenue generation; - Build
networks and linkages with other businesses in the hospitality and tourism
industry; - Manageexisting
vendor relationships; - Build
an expanded client and retail base for products to be sold throughout
Kayonza district and beyond; - Promote
the center as a location for hosting meetings, conferences and events,
thereby increasing revenue; - Manage
and monitor staff performance, providing coaching and mentoring as needed; - Plan
daily and weekly work schedules for individuals and teams; - Ensure
compliance with licensing laws, health, hygiene and safety regulations and
other statutory requirements; - Createinnovative
and cost-effective ways to develop the site and expand activities and
services offered within the Center with the objective of increasing
profitability; - Participate
along with other senior managers in the annual business planning and
budgeting of the Center.
Required
Qualifications:
Qualifications:
- University
degree in Marketing, Sales, Hospitality, or equivalent; - Minimum
of 7 years’ work experience inthe hospitality industry; preferably in
hotels or restaurants; - At
least 3 years in a managerial level position, with personnel management
experience; - Demonstratedsales
and marketing abilities; - Excellent
communication skills; - Ability
to motivate the team to perform at the highest level of detail; - Fluency
in English and Kinyarwanda is required (both verbal and written); - Excellent
computer skills and knowledge of MS Word, Excel and Outlook; - Excellent
organizational skills, accuracy and attention to detail.
Application
Instructions:
Instructions:
All
interested candidates should submit an updated CV and Cover Letter including
contact information for 3 professional references to jobs@urugowoc.com
by November 5th 2016. Only selected candidates will be contacted.
interested candidates should submit an updated CV and Cover Letter including
contact information for 3 professional references to jobs@urugowoc.com
by November 5th 2016. Only selected candidates will be contacted.