CLOSE:
30/11/2016
JOB
PURPOSE
PURPOSE
To
deliver standard business support processes for a specific professional area of
work, to facilitate effective service delivery.
deliver standard business support processes for a specific professional area of
work, to facilitate effective service delivery.
KEY
ACCOUNTABILITIES (not all-inclusive)
ACCOUNTABILITIES (not all-inclusive)
1.
Gather information with clear direction to support the drafting of documents
and preparing reports by other staff.
Gather information with clear direction to support the drafting of documents
and preparing reports by other staff.
2.
Respond to queries and escalate where appropriate, in order to provide a timely
and accurate service to clients.
Respond to queries and escalate where appropriate, in order to provide a timely
and accurate service to clients.
3.
Support processing and managing routine administrative and financial tasks in
various functional areas, to contribute to the effective and timely management
of resources.
Support processing and managing routine administrative and financial tasks in
various functional areas, to contribute to the effective and timely management
of resources.
4.
Provide revision and proof-reading services for standard documents, to
contribute to the development of accurate documentation.
Provide revision and proof-reading services for standard documents, to
contribute to the development of accurate documentation.
5.
Take responsibility for the maintenance of set standard systems and files, to
ensure information is accurate and readily available for the function.
Take responsibility for the maintenance of set standard systems and files, to
ensure information is accurate and readily available for the function.
6.
Identify simple discrepancies in statistics and data, such as missing
information, and report to senior staff in order to support clients to deliver
their work.
Identify simple discrepancies in statistics and data, such as missing
information, and report to senior staff in order to support clients to deliver
their work.
7.
Take responsibility for data integrity to facilitate availability of accurate
information in corporate systems.
Take responsibility for data integrity to facilitate availability of accurate
information in corporate systems.
8.
Provide guidance on routine business support methods and practices to junior
colleagues to ensure services are delivered consistently and to the required
standards.
Provide guidance on routine business support methods and practices to junior
colleagues to ensure services are delivered consistently and to the required
standards.
9.
Work with a variety of individuals, taking on feedback where appropriate to
assist in business support delivery for staff.
Work with a variety of individuals, taking on feedback where appropriate to
assist in business support delivery for staff.
4Ps
CORE ORGANISATIONAL CAPABILITIES
CORE ORGANISATIONAL CAPABILITIES
Purpose
- Understand
and communicate the Strategic Objectives: Helps teammates articulate WFP’s
Strategic Objectives.
- Be
a force for positive change: Suggests potential improvements to team’s
work processes to supervisor.
- Make
the mission inspiring to our team: Explains the impact of WFP activities
in beneficiary communities to teammates.
- Make
our mission visible in everyday actions: Articulates how own unit’s
responsibilities will serve WFP’s mission.
People
- Look
for ways to strengthen people’s skills: Trains junior teammates on new
skills and capabilities.
- Create
an inclusive culture: Seeks opportunities to work with people from
different backgrounds.
- Be
a coach & provide constructive feedback: Serves as a peer coach for
colleagues in same area of work.
- Create
an “I will”/”We will” spirit: Tracks progress toward
goals and shares this information on a regular basis with supervisor.
Performance
- Encourage
innovation & creative solutions: Explores ways to consistently be more
efficient and accurate in own areas of work and shares new methods of work
with colleagues.
- Focus
on getting results: Focuses on getting results and tracks trends in
completion rates for own tasks to identify opportunities for efficiency.
- Make
commitments and make good on commitments: Takes responsibility for own
tasks and notifies supervisor as soon as possible of potential delays in
meeting deadlines or commitments.
- Be
Decisive: Independently decides what action to take when faced with
critical choices in the workplace or in dangerous situations in the field.
Partnership
- Connect
and share across WFP units: Suggests opportunities for partnering with
other units to supervisor.
- Build
strong external partnerships: Identifies opportunities to work with
colleagues and partners in the field towards common goals.
- Be
politically agile & adaptable: Develops an understanding of the value
of WFP’s teams and external partners in fulfilling team’s goals and
objectives.
- Be
clear about the value WFP brings to partnerships: Aligns own activities
with supervisor’s priorities to fulfill internal and external partner
needs.
STANDARD
MINIMUM QUALIFICATIONS
MINIMUM QUALIFICATIONS
Education: Completion of
secondary school education.
secondary school education.
Experience: Four or more years
of progressively responsible work experience in the relative business stream
with experience in general administrative work.
of progressively responsible work experience in the relative business stream
with experience in general administrative work.
Knowledge
& Skills:
& Skills:
- Proficient
in the use of office equipment and computer software packages, such as
Microsoft Word.
- Knowledge
of work routines and methods in order to complete processes under minimal
supervision.
- Uses
tact and courtesy to give and receive information to a wide range of
individuals.
- Ability
to identify data discrepancies and rectify problems requiring attention.
- Ability
to offer guidance or basic on-the-job training to more junior staff.
Language: General Service
(Headquarters): Fluency (level C) in English language. Fluency (level C) or
intermediate knowledge (level B) of another official language may be required
depending on the location of the post or area of responsibility.
(Headquarters): Fluency (level C) in English language. Fluency (level C) or
intermediate knowledge (level B) of another official language may be required
depending on the location of the post or area of responsibility.
General
Service (Field):
Fluency in both oral and written communication in the UN language in use at the
duty station and in the duty station’s language, if different.
Service (Field):
Fluency in both oral and written communication in the UN language in use at the
duty station and in the duty station’s language, if different.
How
To Apply
To Apply
To
apply for this job, please CLICK HERE
apply for this job, please CLICK HERE
