Shop Sales Executive Job in Eldoret Kenya

Job Title: Shop Sales Executive (Eldoret)
Department: Retail
Reports to: Outlet Manager

Job Purpose

To effectively execute customer care functions (Internal & External clients) with view of meeting or surpassing the set targets in terms of customer count and the overall shop turnover.

Job Dimensions

• Handle M-pesa Clients
• Serve walk in clients while up holding high quality level of service
• Sell across the range products
• Post FSE and Shop Sales to the system(Syspro)
• Maintenance of creative and attractive displays
• Gather market intelligence
• Prepare monthly, weekly and daily reports
• Liaise with the outlet manager in managing stock levels and recommending new products.
• Reconciling sales and cash collections by close of business.
• Performing other related tasks as and when requested by the outlet Manager

Key Result Area

• Customer count
• The monthly revenue/ Sales
• Repeat business

Key Decisions

• Determining the right value of stock to be held by a Field Sales Executive, considering their various Credit limits.
• Deciding on the right products and their quantities to be stocked in the store.

Key Performance Indicators (KPIs)

• Monthly turnover
• Growth or decline in the number of m-pesa transactions per day
• Physical customer flow.
• Number of registered customer compliments or complaints in a given time period.

Key Relationships

• Branch Manager- Daily reconciliations of m-pesa & the Daily collections by the Cashier.
• Field Sales Executives- Daily Dispatch of stocks, Cash collection, and Reconciliation.

Qualifications, Knowledge and Experience
Academic qualification/s
• Diploma in Business Administration & related studies
Skills
• Customer Care, ICT proficiency
• Relevant experience
• Sales /Customer care