ARM Life Plc Graduate Customer Experience Officer Job Vacancy in Nigeria

ARM
Life is the insurance subsidiary of Asset & Resource Management Company Ltd
(ARM). Its parent company, ARM is one of the largest non-bank financial
services firms in Nigeria with a focus on asset management. Established in
1994, ARM started operations as a traditional asset management company
specialising in the management of quoted equities and fixed income securities.

We are recruiting to fill the position below:

Job Title: Customer Experience Officer

Location: Any City, Nigeria

Job Summary

Attend
to all issues identified by a Client using product knowledge Provide
support to the Business Development Team within your location Ensure
timely and factual communication with Clients Prompt resolution of all
complaints received and escalate where necessary.

Principal
Duties and Responsibilities

Attend
to walk-in Client (enquiries, requests, and complaints) and ensure that
their issues are met and resolved timely whilst meeting their expectations
Send & respond to incoming mails
Register
incoming and outgoing Mails from courier services
PIN
generation for newly registered Clients
Authorization
of update forms before forwarding to DMU
Process
complaints/request received from Marketing Executive
Exploiting
customer interactions to solicit sales lead for the Business Development
units
Receive
inbound calls and SMS from clients; process their enquiries &
complaints providing relevant information
Office
Maintenance: – Serves as distribution channel for incoming and outgoing
mails/documents
Compute
Retiree Benefits and advise on Withdrawal Options
Turnaround
Time (TAT) management

Qualification

Minimum
of B.A., B.Sc, HND qualification

Languages:

Must
be fluent in- Igbo, Hausa

Competencies:

Basic
understanding of Financial Service Industry (esp. Asset Management) and
familiarity with the Firm’s products and services
Commendable
knowledge of pension regulations and the regulatory structure in the
Nigerian business environment Excellence Client Relationship Management
Strong
organizational skills
Service
orientation
Customer
focus

Communication:

Excellent
written and oral communication skills
Exceptional
attention to detail

Interpersonal
Skills:

Ability
to build strong working relationships with internal and external
stakeholders
Ability
to effectively work independently and/or collaboratively to accomplish
assignments with minimal supervision

Motivation
and Commitment: