Job Title: Head of Retail Business
Department: Retail Business
Reporting To: Managing Director
Key Objective of the Job
• Responsible for the end to end performance of the business line to include production, operational efficiency, profitability and great customer service.
• Promote an environment that is conducive to business growth and provide necessary support to staff on business related issues.
• Ensure delivery of a robust customer value proposition that places the company above the competition.
• Ensure effective management of relationships with external suppliers.
Job Summary – List the Key Tasks in the Job
• Own the performance and profitability of the business by monitoring productivity and profitability against set targets
• Enhance operational efficiency of the business in close coordination with the Regional Operations department
• Drive sales through the Agency and any other legal and appropriate channel
• Grow the retail business revenue as per the set targets
• Evaluate and implement processes and procedures that improve on customer service for the retail clients
• Prepare annual budget for the business line
• Manage expenses within the approved budget
• Ensure robust underwriting and claims controls and the embedment of the Business Process Re-Engineering activities
• Drive product innovation in the business in order to introduce new products that meet the customers’ changing needs
• Provide effective people leadership for staff in the department
• Analyse competitor activity to understand opportunities(pro active) and address inefficiencies(reactive)
• Address and embed Audit Findings to ensure that these findings are closed within agreed timelines and the processes embedded within the business
• Effective execution of activities within cost, quality and time constraints i.e : Quality Control, Project Management
Academic and professional qualification
• MBA
• FLMI or ACII
Experience and Knowledge
• 7+ years experience at a senior level in a relevant business
• Very good understanding and experience of insurance administration
• Very good knowledge of insurance products
• In depth understanding of the operations of a life insurance business
• Experience in change management and ability to positively lead change
• Experience in budgeting and strategic financial planning
• Ability to operate within a high pressured environment and engage at an Executive level
• Policy development and implementation
• An appreciation and a good understanding of macro-economics and external factors affecting the business strategies adopted and various markets served by CFC Life
• Ability to get things done
Skills (Personal and Interpersonal)
• Excellent communication, influencing and negotiations skills
• Commercial instinct and drive
• Problem solving and ability to make decisions
• Excellent relationship management and interpersonal/organisational skills
• Ability to interact with employees & establish credibility across all levels in the business
• Ability to interact and gain trust from people within and outside the organisation
• Ability to multi-task and work under stress
• High integrity
• Dynamic self starter with ambition to succeed.
If you meet the specifications, please send your application and detailed CV to
CfC Life, HR Department,
P.O Box 30364, 00100,
Nairobi
