Job Title: Area Managers
Areas: Arusha, Dar Es Salaam, Mbeya, Mwanza
Application Deadline: Jul 10, 2013
Application Deadline: Jul 10, 2013
Position Description:
Reporting to:Head of Branch Banking & Branch Networking
Location:Dar es salaam (Two Posts) Arusha, Mbeya and Mwanza
Purpose
To grow business and revenue by identifying and meeting the customers’ needs
within the defined area. To manage and implement the Retail Bank Channel
capabilities in the Region as well as Driving customer retention and
acquisition by providing access to the full Retail Bank products In the region.
Responsibilities
Ensure Business growth in your area
Understand and implement local market strategies to maximise opportunities and
business profitability.
Use market Intelligence to meet and exceed the market needs.
Understand and maintain all customer offerings being sold and serviced in the
branches and area by ensuring all staff have relevant and specialist knowledge
of all products and services.
Implement and maintain customer experience by effectively utilising and
structuring resources within the branches and area to meet customer needs,
Develop clear, ambitious revenue targets and develop the means of achieving
them by deploying local tactics to meet business expectations.
Have and communicate a ‘clear vision and action plan for the branches and area
which is understood and auctioned by all staff.
Align resources and processes with business development priorities to ensure
consistent service delivery across the branches and area.
Re-balance resources between different areas e.g. reallocating headcount or
budgets, but within overall approved resources for the year.
Ensure that cost is managed as per approved budget.
Ensure sustainability on the quality of asset portfolio through proper
management of both performing and non performing assets.
Ensure monthly review and evaluation of the branch performance in the area in
accordance with the strategy
Review the total performance for all branches in the region on a monthly basis
and develop short term
Strategy shifts to ensure that overall performance targets can be met.
Recommend to the Retail Management Committee whether to open or close branches
within his network. Monitor cash differences as reported by branch and area
managers on a weekly basis.
Review their action plans and provide input on how to improve the situation
where required.
Review incident reports raised and provide guidance for future prevention.
Grow Colleague and Performance
Live the NBC values through visible demonstration of required behaviour.
Ensure the development of a high-performing team through embedding formal
performance Development and Informal coaching
Consistently provide authentic, honest, fair and constructive feedback to all
staff in the area to improve business achievements.
Establish and maintain a succession plan for the staff in the area using the
formal Talent Management process for Identified talent and an Informal process
for remaining roles.
Make reward decisions within guidelines set up by Policy and Reward
Determine and analyse training and development needs for direct reports within
the area and ensure managers implement same within their branches.
Drive a culture of continuous improvement and remove obstacles to performance
improvement.
Conduct deep dives, engage branch staff within the area and establish levels of
morale and implement corrective measures In order to have a motivated and
healthy workforce.
With the assistance of the HRBP, review workforce and recruitment plans for the
area and reallocate resources where required.
Develop appropriate Employee Opinion Survey'(EOS) action Items together with
the management team of the area and ensure that items are executed.
Ensure that all poor performance is addressed through the NBC Performance
accelerator Programme (PAP) and that continued poor performance is adequately
dealt by the management team within the zone. Review PAP reports to determine
effectiveness of interventions.
Work with Specialist Managers and branch staff to achieve NBC’s Transformation
objectives.
Align the branches and extended teams with the operational and tactical vision
of the area.
Conduct structured forums to ensure a common understanding of the business
goals and to coordinate joint execution of business plans through area
Leadership forum.
Build and maintain great relationships with people both internally and
externally to the organisation by setting standards, leading by example and
gaining credibility through demonstration of appropriate behaviour
Encourage staff to see opportunities and solve problems by unpacking business
intelligence and formulating and executing action plans.
Provide directions and expectations in respect of business objectives in a
clear, consistent and unambiguous way to all area staff and relevant
stakeholders. Monitor progress monthly with the aid of a balanced scorecard
(Performance Management Framework) and review action plans to close identified
gaps.
Encourage local stretched targets, reward individual achievement and celebrate
team success.
Implement tactical action plans to address shortcomings and outsmart competitor
activities.
Brand, Customer & Community:
Organise and structure all resources including workplace banking partners In
the area and ensure that local tactics are executed by guiding everyone to have
the right conversations with the customer.
Demonstrate customer focused behaviour and apply the principles of treating the
customer fairly.
Be visible and connect with customers in the banking hall across the area to
explore their needs and act accordingly.
Balance being authoritative and accessible as a leader In the area and the
community, earning the respect of all stakeholders
Conduct Customer forum in each operating unit yearly in order to increase
visibility.
Compliance and Control
Mitigate and manage risk, frauds and losses in the area by ensuring NBC
policies and procedures are consistently applied, up skilling and utilising
resources where necessary. Ensure that NBC communication in terms of
operational excellence is embedded in the area.
Ensure that processes, control requirements and risk management frameworks
(RCAs and IBAMs) that impact the area are documented and understood by all
members of the team
Ensure implementation of all service and sales processes, monitor progress and
take corrective actions when required
Be the customer champion and instill a culture where the customer complaints
are resolved at first point of contact
Monitor and direct performance by analysing the branch performance in respect
of Audits, Management Assurance and Compliance reviews.
Drive rigour and maintain compliance in every activity of the business in
collaboration with Head Branch Operations.
Ensure that the team understands all compliance requirements and where
necessary collaborate with Head of branch Operations to conduct deep dives and
briefing sessions if gaps are identified.
Ensure that managers in the team understand their responsibilities for physical
and systems access control and information security requirements
Competencies
Service Excellence
Quality, High Standards & Controls and Action Orientation
Creativity and Innovative skills
Persuasive
Excellent Communication skills (Writing and speaking) in English
Planning and Organising skills
Initiative and Self-motivated
Skills and Qualities
Ability to work under pressure
Analytical skills
People management
Presentation skills
Relationship management Report writing
Negotiation skills
Risk management
Conflict management
Sales ability and credit skills
Commercial awareness
Problem solving
Qualification Required-
Post graduate in Commerce
Degree in Commerce or Business Administration
Experience required
7years banking experience with at least 4 years as a Branch Manager. Proven
competency in sales and operational efficiency.
Product and credit knowledge
Remuneration
Attractive salary including performance based bonus on achieving targets and
overall business performance
Contract:Tenure
NBC IS AN EQUAL OPPORTUNITY EMPLOYER
Application Instructions:
Applicants are invited to submit their application letter, CV’s, copies of
certificates, 2 referees and their contacts to:
Human Resources Business Partner – (Retail Credit)
National Bank of Commerce (NBC)
7th Floor, NBC House
P.O. Box 1863
Dar as Salaam
Fax no: +255 22 2113749
