Job
description
- To lead
and manage the Technology, Operations and Administration functions of the
country - To
ensure compliance with group standards of best practice such that a stable
technology and operating platform is available at all times - To
ensure that the highest standards of service delivery are maintained and
that changing customer and business needs and requirements are recognised
and adapted to on a timely basis - To
ensure that the development, design, operation and improvement of the
businesses systems are aligned to the organisation’s strategy, are in
conformance with all regulatory requirements and are provided at an
effective cost. - To
understand the technology and operations risk that the business faces and
ensure that effective controls and procedures are in place throughout the
business to mitigate risk.
Requirements
- Understand
the country business strategy as well as local conditions and the
environment and translate these into project priorities aligned with the
target operating model and appropriate work streams - Understand
the specific regulations and constraints that impact the business and
where necessary, define the requirements to align operating model to meet
the requirements - Balance
the function’s need for autonomy and flexibility with the drive for
efficiency and standardisation - Demonstrate
the successful execution of the technology and operations strategy - Take
responsibility for the alignment of the different business units’
strategies to ensure a single face to the market - Improve
the efficiency of the operational and technology platforms by driving
standardisation within and across departments and reduction in operational
risk - Leverage
central standardised technology and services as well as resources to drive
best practices across people, processes and technology work streams - Conduct
an ongoing assessment of the efficiency of the operational business
processes and re-engineer these processes in alignment with the Group’s
standard operating model - Set
operational and technology (Key Performance Indicators) for each process
which are aggressive, achievable and tied to long-term strategic goals of
the business - Minimise
the operational risk in the business units and across the platform through
ensuring appropriate controls are in place and followed - Report
on all operational and technology incidents / breakdowns and participate
in the necessary Operational Risk Assessment Forums
Company
profile
- An
appropriate business related degree or Diploma and a relevant Master
Degree will be advantageous - Relevant
experience in a senior position in operations within a service industry,
preferably banking - At
least 8 years of leadership experience in general banking and/or
microfinance - Excellent
knowledge of technology and operations within a consumer and transactional
banking environment will be advantageous - Proven
track record of delivering and managing a robust and efficient operating
platform as well as leading and managing multiple disciplines in a
multi-cultural environment - Strong
ability to build relationships with key stakeholders internally and externally
- Sound
knowledge of the Financial Service Industry operations and its products - Must
have a good command of English, speech and written - Attention
to detail and ability to execute deliverables in agreed time frames
To apply for this
position please go to www.hrmc.co.bw or clickhere
