Huawei Technologies ,Front Office Manager Job Vacancy in Uganda

Chinese multinational networking and telecommunications equipment
and services company headquartered in Shenzhen, Guangdong. It is the largest
telecommunications equipment maker in the world, having overtaken Ericsson in
2012. Huawei is a leading ICT solutions provider. Our telecom network
equipment, IT products, and smart devices provide solutions in 170 countries
and regions worldwide. With annual sales revenue of USD39.6 billion in 2013,
Huawei ranked 285th on the Global Fortune 500. Together with our partners, we
are building a better connected world.

• Support the Director, IT in communicating the division’s strategic
  direction and objectives to all staff. Translate the strategy into
  specific deliverables for the unit.
• Support in the definition of IT strategies, plans, policies,
  projects and service levels.
• Develop policies, processes and procedures that ensure incident
  management and control and define how IT related issues are identified,
  received, documented and corrected.
• Stay abreast with the latest global and local best practice as it
  relates to the unit’s activities.
• Continuously review the unit/team’s activities, make recommendations
  for improvement and implement approved initiatives to ensure enhanced
  performance of the team.
• Identify required resources, personnel, funding to achieve the
  unit’s strategy.
• Establish and maintain relationships with key internal and external
  stakeholders.
• Coordinate the activities of the Service Desk/ Monitoring Center and
  ensure adherence to defined policies and procedures.
• Coordinate the maintenance of error logs and ensure that appropriate
  steps are taken to facilitate speedy resolution of recurring service
  requests.
• Coordinate the periodic analysis of issues and requests to identify
  frequently recurring issues and thus facilitate their speedy/efficient
  resolution
• Ensure the escalation of irresolvable issues to relevant specialists
  in other units e.g. LAN/WAN and hardware operational problems to Network
  and Infrastructure Support team; enterprise solutions-related issues to
  Enterprise Solution support team.
• Provide input on possible enhancements to existing systems/
  products, based on user queries/ feedback.
• Provide input into the selection of end user hardware and software
  based on knowledge of technical issues associated with the proposed
  brands.
• Actively coordinate the activities of external vendors for asset
  maintenance and repair.
• Keep abreast of new end user technologies and apply knowledge to
  MTN.
• Implement the function’s work programs and plans in line with agreed
  upon procedures and guidelines.
• In charge of planning and managing the human and material resources
  of the unit to optimize performance, morale and enhance productivity.
• Manage inter-functional relations to ensure synergy across the
  various departmental functions.
• Offer leadership and guidance to team members and manage
  subordinates’ performance towards the achievement of overall team
  objectives.
• Monitor and control the budgetary needs of the unit.
• Prepare/compile agreed periodic activity and performance reports for
  the attention of the Director, IT.
• Perform any other duties as assigned by the Director, IT.

• The ideal candidate for the aforementioned Huawei career opportunity
  should hold a good first degree or equivalent in a relevant discipline.
  Possession of a Postgraduate/ professional qualification in a related
  field will be an added advantage.
• At least eight (8) to twelve (12) years’ work experience, with at
  least three (3) years in a managerial role