Job description
Reporting
to the Data Services Support Lead, the incumbent will be tasked with assisting
customers who are experiencing internet connection problems.
to the Data Services Support Lead, the incumbent will be tasked with assisting
customers who are experiencing internet connection problems.
The
main duties include but are not limited to
main duties include but are not limited to
- Address
presales and post sales technical problems - Provide
accurate reporting on data services - Diagnose
and resolve technical hardware and software issues involving internet
connectivity, email clients, on both mobile and fixed data devices - Address
inquiries, concerns, and requests about data products and services both
technical, non-technical and often provide customized solutions - Provide
consistent, superior service to every customer by utilizing all available
tools and resources or research where necessary to address customer
request or problems - Provide
awareness, information or knowledge on data products and services to
customers - Handle
technical escalations from outstations (shops), ICSW (Internet Corporate
Sales and Wholesale) and call centre related to data services
Requirements
- Diploma/Degree
in Engineering/IT or related courses - 1
year experience spent either in telecommunications, networking, wireless
technologies, TCP/IP configuration - Analytical
skills - Good
written/verbal communication skills - Highly
customer focused - Computer
literate(MS Office) - Negotiation
skills - Attention
to detail
Company profile
Interested
candidates who meet the minimum requirements can submit their application,
updated CV and certified copies of their academic certificates to: internal.jobs@orange.com
The subject window on email should only contain the title of the position being
applied for.
candidates who meet the minimum requirements can submit their application,
updated CV and certified copies of their academic certificates to: internal.jobs@orange.com
The subject window on email should only contain the title of the position being
applied for.
Closing date: 04th May 2015.
Kindly note, that Orange Botswana shall only correspond to short – listed
candidates.
Closing date and application
instructions
instructions
Interested
candidates who meet the minimum requirements can submit their application,
updated CV and certified copies of their academic certificates to:
internal.jobs@orange.com
candidates who meet the minimum requirements can submit their application,
updated CV and certified copies of their academic certificates to:
internal.jobs@orange.com
The
subject window on email should only contain the title of the position being
applied for.
subject window on email should only contain the title of the position being
applied for.
Closing
date: 04th May 2015.
date: 04th May 2015.
Kindly
note, that Orange Botswana shall only correspond to short – listed candidates.
note, that Orange Botswana shall only correspond to short – listed candidates.