RMB Botswana,Client Implementation Manager Jobs in Botswana

Job
description

Client
Implementation Manager – RMB

Purpose
of Role

Reporting to the Solution Strategist, the role of the Client Implementation
Manager is to effectively support the Coverage sector teams by managing client
implementation processes against expectations. Client Implementation forms a
part of the agreed Target Operating Model (TOM) for RMB, and is used as a lever
to improve efficiencies and cost management across the business.

Requirements

Duties and
responsibilities include, but are not limited to:

Effective
post-sale client engagement, expectation and relationship management
Identification
and co-ordination of process enhancements
Management
and successful implementation of projects within Corporate Banking
Assist
in product rollout
Continually
engage with Implementation / Project Managers to manage their performance
against agreed objectives
Deliver
appropriate value in terms of the constraints of the project, priority,
time, cost, quality and scope by:
Compiling
business requirement and business functional specifications where
necessary.
Delivering
solutions that are driven by business requirements, are cost-effective and
innovative using process methodologies and tools
Continually
ensuring business relevance of solution being built and working with
business to facilitate the implementation
Working
with business to ensure that roles and responsibilities are understood and
agreed
Post
implementation, analyse trends and recommend improvements
Drive
process improvements and track the success thereof
Continually
manage clients’ expectations and resolve / escalate ongoing issues
During
implementation, identify cross-selling opportunities and refer to relevant
RM.
Design
the implementation plan and coordinate the roll out of the plan with the
client, BU specialist and Service managers.
Coordinate
the client documentation, SLA’s, legal agreements, new processes to be
implemented, client training and testing or piloting internal and external
communication and change management.

Experience,
skills and qualifications required for this role are as follows:

Bachelor
of Commerce or related degree.
Financial
or banking experience is preferable.
3-5
years solid business analysis experience with a proven process
re-engineering experience
Experience
in the implementation of shared services would be an advantage.
Experience
of change management frameworks would be an advantage.

Proven
competencies and skills:

Analytical
Business
Process engineering
Strong
interpersonal skills
Facilitation,
presentation and communication skills
Team
player, yet independent and self-reliant
Proactive,
persevering and driven
Delivery
focused
Problem
solving skills
Comfortable
with complexity and tension
Planning
and organizing skills
Advanced
Excel (ability to develop and maintain spreadsheet models of medium
complexity)
Power
Point Skills (ability to develop and prepare presentation packs)