The
Royal Conservatory
The Royal Conservatory is one of the largest and most respected
music education institutions in the world, providing the definitive standard of
excellence in curriculum design, assessment, performance training, teacher
certification and arts-based social programs.
music education institutions in the world, providing the definitive standard of
excellence in curriculum design, assessment, performance training, teacher
certification and arts-based social programs.
Job Description
The
Royal Conservatory is one of the largest and most respected music education
institutions in the world, providing the definitive standard of excellence in
curriculum design, assessment, performance training, teacher certification, and
arts-based social programs.
Royal Conservatory is one of the largest and most respected music education
institutions in the world, providing the definitive standard of excellence in
curriculum design, assessment, performance training, teacher certification, and
arts-based social programs.
POSITION SUMMARY:
The Box
Office Customer Service Representative reports to the Box Office Manager.
This position will support a ticketing operation that emphasizes customer
service and meets the needs of The Royal Conservatory, its presenters and
patrons. The ideal candidate should have experience in customer service ideally
in the performing arts.
RESPONSIBILITIES:
• Provide a high level of customer service for all sales transactions and for
walk-up and phone customers during business hours and performances.
• Reconcile all sales transactions following box office procedures and
guidelines.
• Provide accurate details about all events presented by The Royal Conservatory
in order to actively promote and sell events to customers.
• Liaise with Box Office Management regarding current show sales and
performance marketing initiatives.
• Maintain high standards of data entry following database entry procedures.
• Answer guest questions and provide directions within the facility for all
walk-up inquiries.
• Support any other responsibilities relating to ticketing services as
required.
• Working on weekends, evening hours, and occasional holidays will be required.
Office Customer Service Representative reports to the Box Office Manager.
This position will support a ticketing operation that emphasizes customer
service and meets the needs of The Royal Conservatory, its presenters and
patrons. The ideal candidate should have experience in customer service ideally
in the performing arts.
RESPONSIBILITIES:
• Provide a high level of customer service for all sales transactions and for
walk-up and phone customers during business hours and performances.
• Reconcile all sales transactions following box office procedures and
guidelines.
• Provide accurate details about all events presented by The Royal Conservatory
in order to actively promote and sell events to customers.
• Liaise with Box Office Management regarding current show sales and
performance marketing initiatives.
• Maintain high standards of data entry following database entry procedures.
• Answer guest questions and provide directions within the facility for all
walk-up inquiries.
• Support any other responsibilities relating to ticketing services as
required.
• Working on weekends, evening hours, and occasional holidays will be required.
Requirements:
SKILLS AND EXPERIENCE:
• At least two years experience in customer service, preferably in a performing
arts organization.
• At least two years experience working with computerized ticketing software or
other sales software.
• Knowledge of a performing arts environment and a musical background is
preferred.
• Effective verbal communication skills and interpersonal skills.
• Excellent cash handling skills and attention to detail.
• Ability to perform well under stressful conditions.
• At least two years experience in customer service, preferably in a performing
arts organization.
• At least two years experience working with computerized ticketing software or
other sales software.
• Knowledge of a performing arts environment and a musical background is
preferred.
• Effective verbal communication skills and interpersonal skills.
• Excellent cash handling skills and attention to detail.
• Ability to perform well under stressful conditions.
How to Apply:
Interested
candidates are asked to send a cover
letter and current
résumé, by Friday,
March 27, 2015; however, please note that this position may be
filled prior to the deadline if a suitable candidate has been identified.
Please refer to the exact job title in your application for this position.
candidates are asked to send a cover
letter and current
résumé, by Friday,
March 27, 2015; however, please note that this position may be
filled prior to the deadline if a suitable candidate has been identified.
Please refer to the exact job title in your application for this position.
Human Resources
The Royal Conservatory
273 Bloor Street West
Toronto, ON M5S 1W2
Fax: (416) 408-3096
Email:
The Royal Conservatory
273 Bloor Street West
Toronto, ON M5S 1W2
Fax: (416) 408-3096
Email:
The RCM thanks all applicants for their interest in this
position;
however, only those selected for an interview will be contacted.
position;
however, only those selected for an interview will be contacted.