GreenSaver,Bilingual Client Support Specialist Jobs in Canada

GreenSaver is Ontario’s oldest non-profit organization providing
residential energy efficiency services. Over the past 2 decades we’ve
performed over 50,000 energy assessments for households and businesses
to help improve their comfort and lower energy bills. As a key
efficiency presence in Ontario, GreenSaver has enjoyed more that 20
years of active involvement in the energy conservation sector and is
now a leading delivery agent of conservation and demand management
programs.

GreenSaver’s Client Support department is growing again! We are
seeking an experienced Bilingual Client Support Specialist with a
passion for customer service excellence. The successful candidate will
report to the Client Support Manager and work closely with our strong
team in our rapidly growing busy contact centre.

GreenSaver requires a fully bilingual client support specialist. A
language proficiency test will be required at the time of interview.

Responsibilities:
• Deliver superior customer service with excellent organizational skills
• Communicating with clients in both official languages
• Translate documents
• Provide advice and information in a blended contact centre (in-bound
and outbound calls) for a variety of programs and services
• Meet targeted call quotas and service levels
• Clearly identify problems and either resolve or escalate appropriately
• Convert inquiries into customers
• Respond to and resolving emails / phone calls
• Problem solving, decision making and multi-tasking in a fast paced
environment
• Input client data into various databases, maintain records, prepare reports
• Scheduling of appointments for many different services
• Reception and administrative duties
• Other duties as assigned

Required Skills and Qualifications:
• Contact Centre and Customer Service experience. Must be comfortable
with outbound calling.
• A passion for customer service excellence
• Strong experience with MSOffice products (Word, Excel, Outlook) and
web-based applications
• Client management database experience
• Concern for the environment
• Effective listening, communication (verbal and written), negotiation
and telephone skills
• Ability to learn quickly and retain knowledge in a changing environment
• Logical problem solver with a very strong attention to detail
• Self-motivated with strong time management skills
• Ability to represent the organization in a professional, caring,
progressive manner
• Must have the ability to work well as part of a team or
independently with minimal supervision. Must have flexible hours of
availability. Some evenings or weekends may be required periodically.

Experience:
• Minimum of 3 years in a similar role

Starting salary is $32,000 annually. Standard benefits package and
GreenSaver EcoBenefits (public transit rebates, carpooling incentives,
etc) available after 3 months.

Interested applicants are invited to submit a resume and detailed
cover letter outlining your qualifications and why you are interested
in this position with GreenSaver to careers(at)greensaver.org

Thank you for your interest. Only those selected for an interview will
be contacted.