World Food Program (WFP),Monitoring Assistant Jobs in Rwanda

 (Complaints and Feedback Mechanism) SC5- Huye
Field Office

at no child goes to bed
hungry and that the poorest and most vulnerable, particularly women
and children can access the nutritious food they need.

1. Act
   as the first point of contact for beneficiaries reporting complaints and
   providing feedback to all matters concerning CBTs.
2. Document
   all complaints and feedback provided by beneficiaries as per the agreed
   formats and immediately provide appropriate responses and/or direct
   redress where possible.
3. Closely
   work with and engage partners at the field levels especially UNHCR and
   MIDIMAR to address pending litigation related complaints that delay
   assistance to beneficiaries particularly beneficiary registrations, family
   splits and reunifications, etc. In addition, the MA will work closely with
   the Cash Distribution Monitoring Assistant to ensure that all registered
   beneficiaries appear on the monthly cash disbursement lists.
4. Regularly
   follow up on all reported cases to ensure that the complaints documented
   prior have been dealt with accordingly and where no action has been taken,
   immediately report to the appropriate parties for further action.
5. Take
   lead role to inform complainants on the progress and action being taken to
   resolve their complaints.
6. Participate
   in the monthly all camp sensitisation and consultative feedback meetings
   to among others, provide updates from the complaints desk as well as
   behavioral change advice to avoid some of the complaints in the subsequent
   future.
7. Closely
   liaise with the CFM database Manager at the CO to provide inputs in CFM
   system.