The
World Bank Group is one of the world’s largest sources of funding and knowledge
for developing countries. It uses financial resources and extensive experience
to help our client countries to reduce poverty, increase economic growth, and
improve quality of life. To ensure that countries can access the best global
expertise and help generate cutting-edge knowledge, the World Bank Group is
constantly seeking to improve the way it works. Key priorities include
delivering measurable results, promoting openness and transparency in
development, and improving access to development information and data.
World Bank Group is one of the world’s largest sources of funding and knowledge
for developing countries. It uses financial resources and extensive experience
to help our client countries to reduce poverty, increase economic growth, and
improve quality of life. To ensure that countries can access the best global
expertise and help generate cutting-edge knowledge, the World Bank Group is
constantly seeking to improve the way it works. Key priorities include
delivering measurable results, promoting openness and transparency in
development, and improving access to development information and data.
We
are recruiting to fill the position below:
are recruiting to fill the position below:
Job
Title: IT
Client Service Assistant
Location: Abuja
Title: IT
Client Service Assistant
Location: Abuja
General
Description
Description
- The
main duties of this position are defined around first level IT client
service within the country office and follow task norms associated with
ITIL standards for helpdesk service. Additional tasks include IT training
for clients, asset management, and hardware repairs. - This
is an entry level, IT support position where candidates are expected to
have a minimum of 1-3 years of experience. Recent university graduates who
have attained a bachelor’s degree in areas of IT or related disciplines,
are encouraged to apply. - This
position requires frequent interaction with staff, desk-side IT coaching,
and has a limited network administrator role. - The
position is assigned to an IT support unit providing IT services to the
Africa Region of the World Bank and reports to a Regional supervisor. - This
is a local position based in the country office and is expected to be
part-time (up to 150 paid days per year). Basic communication in English
is expected for some activities in the work program.
Duties
and Accountabilities
and Accountabilities
- Provides
standard support for mobile devices including smart phones, tablets and
laptops computers. - Provides
office level network administration, including routine troubleshooting,
maintenance and hardwaresoftware upgrades. - Provides
direction, support and training to clients. Helps clients solve IT
problems. - Facilitates
preparation for videoconferences and other collaborative activities, such
as Webex sessions. - Manages
all local IT assets and assists clients to manage data. - Works
closely with Resource Management staff and Administrative Assistants
within office. - Installs,
configures, and supports Bank-standard hardware and software. - Provides
technical support to office staff and visiting missions. - Ensures
that Bank information and IT systems are protected in a manner consistent
with Bank information security policy, procedures and standards.
Essential
Competencies
Competencies
- Information
Technology Diploma or university degree, preferably in Computer Science or
related area, plus a minimum of 1-3 experience providing IT support or
facilitating IT training in an end-user environment. - Expresses
thoughts and ideas effectively in oral and written communications in
English. - Shows
an understanding of other people’s concerns, motives, feelings, strengths,
and limitations. - Ability
to work cooperatively and collaboratively in a virtual team environment. - Proficient
knowledge and understanding of effective practices for dealing with
clients in a variety of situations. - Ability
to provide basic assistance and training to other staff members. - Basic
ability to ensure the efficient operation of network components. - Works
with technical material and translates material into laypersons terms. - Ability
to analyze information and draw accurate conclusions. - Ability
to apply problem solving strategies to evaluate and solve problems
effectively. - Copes
effectively and is productive under work stress.
How
to Apply
Interested and qualified candidates should send their CV’s and Letter of
Interest to: recruitafit@worldbank.org CV’s and Letters
should be submitted in English.
to Apply
Interested and qualified candidates should send their CV’s and Letter of
Interest to: recruitafit@worldbank.org CV’s and Letters
should be submitted in English.
Note:
Applicants
should include their primary email address, mobile phone number and an
explanation of how their university studies and previous work experience has
prepared them for this position.
Applicants
should include their primary email address, mobile phone number and an
explanation of how their university studies and previous work experience has
prepared them for this position.
Application
Deadline 12th
September, 2017.
Deadline 12th
September, 2017.
