Organisation: Wipro Technologies
Duty Station: Kampala, Uganda
About Wipro:
Wipro Technologies is one of
the world’s leading software and outsourcing service providers which focuses on the IT serv
the world’s leading software and outsourcing service providers which focuses on the IT serv
Job Summary: As the Administrator, you should be able to Monitor the IT Infrastructure
for its availability, capacity usage, hardware and OS errors and failures.
for its availability, capacity usage, hardware and OS errors and failures.
Key Duties and Responsibilities:
- Process first-level
incident / problem determination and resolution on a 24×7 basis Service
incidents and queries within the agreed service levels. - Responsible for the
timely escalation of incidents to higher levels when required. Log file
monitoring for errors. - Carry out daily, weekly
and monthly proactive housekeeping and monitoring activities Vendor
co-ordination - Carry out basic Service
Requests based on Standard Operating Procedures. - Follow quality /
security process defined for the engagement
Qualifications, Skills and Experience:
- The candidates should
be Fresh Graduates - Mandatory Skills in TIS
Service Desk - Desirable Skills in
Desktop Support and ITIL Incident Management - The minimum work
experience is 0 – 1 years
How to Apply:
All suitably qualified and
interested fresh graduates are encouraged to express their interest by clicking
the web link below.
interested fresh graduates are encouraged to express their interest by clicking
the web link below.