Umutanguha Finance Company (UFC) Ltd ,Electronic Banking Manager Job Vacancy in Rwanda

g Manager

1. Coordinate
   and monitor the implementation of Mobile and Agency Banking within the
   institution (legal requirements, equipments, partnerships, etc)
2. Manage
   the information, analysis, development of the mobile banking and Agency
   banking deliverables

1. Under
   limited supervision, candidates will process daily maintenance
   adjustments, research and/or reconciliation related to acquired and issued
   mobile/Agency payments transaction activities

4. Candidate
   will investigate business line inquiries and research requests and effect
   financial adjustments as appropriate and necessary
5. Coordinate
   any product upgrades / respective of Mobile network Operators according to
   operating contracts / Licenses
6. Be
   a focal point between all partners in Mobile and Agency banking (RSwitch,
   MNOs, Utilities, donors, software providers, etc)
7. To
   ensure that all payment tools are availed to the clients,
8. To
   do follow up of possible complaints and disputes;
9. To
   ensure that all online transactions are well recorded
10. Drive
    Mobile and Agent Banking business growth
11. Develop
    growth strategy for Electronic channels
12. Participate
    in recruitment and training of Agents
13. Research
    market trends and provide information on electronic banking business
14. Develop
    and manage relationships with existing and potential Agents
15. Ensure
    that the Agents are set up in agent system once approval is received from
    BNR
16. Liaise
    with Branch Managers in order to improve service quality to the Agents
    attached to the Branch
17. Tracking
    Daily transaction reports from agent system
18. Monitor
    and ensure operational standards are met, identify areas of improvements
    and work closely with all stakeholders to close gaps
19. Review
    and develop operational guidelines for Mobile and Agency Banking
    Businesses
20. Develop
    and deliver management information reports
21. Ensure
    that policies and procedures relating to Know Your Customer (KYC), Counter
    Fraud and Terrorism (CFT) and Anti Money Laundering (AML) are being
    followed by the agents
22. Ensure
    BNR and the UFC policies are being followed in the provision of electronic
    banking services
23. Ensure
    that due diligence policy and procedures are followed during recruitment
    of Agents

• At
  least a Bachelor’s degree  in  Computer science, IT applied to
  Management, Computer Information Systems, E-Commerce, E-Business or other
  related field
• Excellent
  computer knowledge (Ms Office) and Banking softwares;
• Proven
  knowledge and at least a one-year experience in the
  electronic banking sector (Mobile banking, Agency banking, etc.)
  preferably from a financial institution

• Excellent
  communication and presentation skills in Kinyarwanda and Either :
• Excellent
  writing and communication skills in both English and French
  ; or
• Excellent
  writing and communication skills in English with ability to communicate
  and work in French.

• Accounting
  knowledge as well as project management experience would be an advantage
• Demonstrated
  proficiency with MS Office applications (Excel /Word)
• Attention
  to detail is desirable as well in both written & numeric language
  applications
• Accounting
  knowledge as well as project management experience would be an advantage
• Ability
  to plan, organize, monitor and evaluate business performance in relation
  to set objectives
• Creativity
  and innovation in order to continuously come up with ways of making
  customer service experiences better
• Knowledge
  of administrative procedures
• Product
  knowledge with an ability of cross selling
• Ability
  to multi-task in a fast paced high volume work environment

• Application
  letter
• Curriculum
  vitae
• Academic
  transcripts (copies)
• Proof
  of work experience (work certificates, etc)
• Degree
  (s)- Copy 

• The
  deadline for receiving applications is 24th December, 2014
  (EXTENDED) at 10:00 am local time.
• All
  applications will be treated in confidence. Only short-listed candidates
  will be contacted. 
• Those
  who have already applied are not required to reapply, but they can update
  their applications with additional documents if any