We
are looking for a stand out Level 1/2 Support Technician, seeking a new
challenge, to join our small friendly IT support team.
are looking for a stand out Level 1/2 Support Technician, seeking a new
challenge, to join our small friendly IT support team.
Based
in Docklands, The Right IT provides customer focused managed IT support to
small and medium sized businesses across Australia.
in Docklands, The Right IT provides customer focused managed IT support to
small and medium sized businesses across Australia.
The
successful candidate will be required to provide 1st and 2nd level help desk
telephone/remote based customer service and support (depending on the nature of
the request) while logging all faults and requests within our ITIL compliant
ticketing system.
successful candidate will be required to provide 1st and 2nd level help desk
telephone/remote based customer service and support (depending on the nature of
the request) while logging all faults and requests within our ITIL compliant
ticketing system.
We
are currently looking for a responsible and capable team member to join us.
Working in a highly varied role, across multiple technologies with unlimited
scope to advance your technical knowledge and your career.
are currently looking for a responsible and capable team member to join us.
Working in a highly varied role, across multiple technologies with unlimited
scope to advance your technical knowledge and your career.
You
will be required to resolve problems through effective troubleshooting,
negotiation and resource management, while ensuring a high level of customer
communication and service, clarity and satisfaction is achieved through-out the
process.
will be required to resolve problems through effective troubleshooting,
negotiation and resource management, while ensuring a high level of customer
communication and service, clarity and satisfaction is achieved through-out the
process.
The
Role:
Role:
- Full
time Monday – Friday. Must be available for additional hours per customer
demand. - Mostly
desktop and application support within Microsoft AD and Exchange
environments. - Perform
a wide variety of Level 1-2 support across many technologies. - Some
project team work for internal and customer solutions - Provide
emergency support by sharing in paid after hours and overtime roster as
required.
To
be successful in this role you will need:
be successful in this role you will need:
- Excellent
written and spoken English, with great phone manner - Sound
ability to quickly identify and troubleshoot issues including Microsoft
application, web, email, computer networking and resolve these issues
logically in a short time frame - Excellent
communication & documentation skills, both written and verbal, with
the ability to develop a relationship with customers and clients through
the delivery of high level of customer service - Fast
and accurate keyboard skills, with proper spelling and grammar - Ability
to work in a team environment and perform with minimal supervision - Can
do attitude with the willingness to proactively develop skills and a be a
quick learner
Technical
knowledge and skills:
knowledge and skills:
- Minimum
of 2 years of 1st level helpdesk support - ITIL
Foundation certification and working knowledge of ITIL principles highly
regarded - MCP
or MCSE certification highly regarded - Solid
understanding of 2010 & 2013 Microsoft Office suite - Strong
operating systems knowledge across Windows XP, Windows 7 and Windows 8 - Good
understanding of Windows 2008/2012, Active Directory, MS Exchange 2012
looked upon favourably - Experience
with supporting laptops and desktops in a multi-customer environment is a
must. - Unix
/ Linux / Apple Mac support experience highly desired. - A
good understanding of networking, DNS, DHCP, along with network security
principles and antivirus strategies.
If
you think you’re well suited to this role and are interested in the opportunity
to grow, please forward your resume along with a covering letter
explaining why you’re suited to the role.
you think you’re well suited to this role and are interested in the opportunity
to grow, please forward your resume along with a covering letter
explaining why you’re suited to the role.
You
will be asked the following questions when you apply:
will be asked the following questions when you apply:
- Are
you eligible to work in Australia? - How
many years experience do you have in a similar role? - When
are you available to start? - Do
you own or have regular access to a car? - Rate
your skill level using Microsoft Office products - If
you do not know how to solve a work problem what do you do to find the
answer?
Please
forward your resume to jobs@tri.net.au
forward your resume to jobs@tri.net.au
