Trendy Fashion-Retail Company Head of Operations (E-commerce) Job Vacancy

Recruut
Nigeria – Our client is a trendy fashion-retail brand that has grown and
focused on expansion for years and operates at full scale both online and
offline, which basically sets them as fashion retail leaders, as well as a one
stop physical fashion superstore to purchase lady’s essentials, wears and
accessories. They offer one of the most extensive assortment of women clothing
with an all-inclusive merchandise and retail platform for women to discover and
explore their personal style. Our client continuously strive to deliver
incredible selection, ease, and E-commerce innovation to customers.

They
are recruiting to fill the position below:

Job
Title: Head
of Operations (E-commerce)
Location: Lagos, Nigeria
Job Type: Full-time

Detailed
Description

As
Head of Operations (E-commerce), you will be joining this business at a
time of exciting change, managing the online channels to deliver the
business objectives.
To
manage the operations for the online store in order to maximize commercial
performance whilst providing the best customer experience at all stages of
the customer journey.
You
will be responsible for the development and the implementation of
E-Commerce initiatives and manage the team (trading, online marketing,
operations, customer services and content). These includes day-to-day
operational activities, budgeting and planning.
As
a member of the management team you will strive to achieve the best
results possible in a fast paced, positive, and growing luxury
environment.

Responsibilities
Responsibilities include but are not limited to the following:
Store Management:

Manage
all areas of the daily operations of the store.
Maximize
the commercial potential of the online store.
Execute
merchandising improvements as required
Produce
templates that streamline processes and keep these updated.
Supervise
and manage product content and categories using the content management
systems.
Optimize
the shop content and utilize analytical skills in order to make strategic
merchandising moves on a weekly basis.
Work
with the Store Sales Manager to develop, integrate and deliver promotional
ventures.

Fulfillment
and Stock:

Ensure
that the store is adequately stocked and reflected in the system.
Manage
assigned warehouse, overseeing invoicing processes and coordinate relevant
training or stock management processes.
Liaise
with the online shop warehouses and reconcile variances.
Budget
all fulfillment costs and ensure they are covered by pricing of delivery
charges.

Product
Management:

Supervise
the activation of products in the store and ensure proper display.
Communicate
to warehouses on any special requirements in relation to offers as
necessary.
Work
with other members of the team to resolve content or purchase issues and
communicate any customer feedback to team.
Work
with the online Sales Manager to provide support for delivering and
merchandising.
Manage
the store to ensure strong sales results are being driven through the
successful implementation of all company merchandising guidelines.

Customer
Service:

Ensure
a satisfactory outcome for customers and resolve issues fairly while
maintaining a positive image of the business.
Monitor
the online shops for issues which might deter customers from buying and
suggest ways of combating these issues.
Monthly
reporting of customer service statistics.

Human
Resources:

Resolve
all HR issues in a timely and effective manner.
Ensure
all company policies and procedures are adhered to.
Contribute
to the work of the team as required, including data entry and checking,
problem solving, generating reports and presentations, etc

Qualifications