Trans Canada Trail ,Coordinator, Fundraising & Donor Development Jobs in Canada

Organization: Trans Canada Trail

Job
Type:
Full-time

Location: Montreal, Quebec QC

Deadline: Apr 06, 2015

Organization Description:

Job Description:

Coordinator,
Fundraising & Donor Dev
elopment

Reporting to the
Director of Development, the Coordinator, Fundraising & Donor Development
plays a key role in the coordination, implementation, and execution of all
fundraising programs and donor development activities required to support the
achievement of annual revenue goals and the long-term growth of the Annual
Program.

The Annual Program
fundraising portfolio includes direct response, monthly giving, middle donor,
tribute / in honour giving, planned giving, and 3rd party fundraising.
Primary Responsibilities

Fundraising,
Development and Donor Communications

Coordinates
and executes all donor recognition and stewardship activities including
thank you calls and cards, stewardship mailings & e-communications;
manages the collection and maintenance of donor recognition preferences
for public donor listings; manages the data entry of all recognition and
stewardship actions in Raiser’s Edge donor records; oversees and ensures
the accuracy of donor record information and constituency codes for high
value Annual donors.
Acts as
primary contact for, and provides day-to-day support to, high value Annual
Program donors and supporters including 3rd party fundraisers, planned
giving prospects and expectants, and donors at the $500+ level; manages
all outreach and front line calling to these donor groups, escalates
recognition activities for high value donors in accordance with Annual
team donor management processes to the Director of Development for
additional follow-up and / or support.
Coordinates
the administration of non-routine donations with Administrative Assistant,
Development & Donor Services, and oversees the administration of
complex gifts such as gifts of securities, designated donations, and
Estate gifts, managing communications with donors, brokers, lawyers and
executors, and coordinating legal and administrative requirements with the
CFO and Manager, Information Systems as needed.
Supports
the development of all donor and fundraiser communications, and
fundraising marketing support tools; manages updates to existing
materials, and develops new ones as needed, in both print and online
media.
Maintains
donor communications files and oversees updates to front-line donor
service materials including letters, call scripts and card copy,
coordinating with Director of Development and Administrative Assistant,
Development and Donor Services to update materials as needed.
Manages
in-bound donor service call and email escalations from the Administrative
Assistant, Donor Services and Development; identifies additional
escalation as needed, bringing sensitive concerns and / or issues to the
Director of Development for additional follow-up when required.

Campaign
Management & Marketing Support

Supports
direct response campaigns by providing day-to-day campaign development
support, reviewing direct mail lives, compiling campaign results for
internal reporting and analysis, and updating Raiser’s Edge with campaign
details and budgets.
Provides
day-to-day support in the execution of telemarketing campaigns including
overseeing timely and accurate delivery of weekly donation and donor
update reports from vendors; managing gift processing for all single gift
donations; creating of new, and updating existing, monthly donor records;
and coordinating the timely delivery of new donor welcome and active
monthly donor upgrade packages with Administrative Assistant, Development
and Donor Services.
Supports
the maintenance of all pages within the Donate section of tctrail.ca
website, coordinating with the Director of Development and Manager,
Information Systems to make updates and changes to these fundraising pages
as required.
Conducts
sector and competitor research to support the development of new
fundraising opportunities and initiatives as needed.
Provides
content development and copy writing support for new fundraising materials
and donor communication tools as needed.
Works
with Manager, Information Systems to support departmental data management
needs including development and delivery of data files for List Trades;
data pulls for direct mail campaign e-reminders; delivery of campaign results
data to agency of record, mass action updates to donor records for large
scale mailings and other fundraising / stewardship initiatives; and other
ad hoc pulls / reports as needed.

Program
Administration and Support

Maintains
and updates calendar of fundraising activities and initiatives for the
Annual Program.
Maintains
and updates soft and hard copy files for Annual Program campaigns,
initiatives and donors as required.
Provides
support in the development, maintenance and updating of key program, campaign
and stewardship initiatives reporting and tracking tools and templates;
including liaising with other internal stakeholders (i.e. Finance, IT,
Communications) to reconcile and update cross-departmental reports as
needed.
Develops
and runs queries and reports in Raiser’s Edge as needed to support the
Annual Program and broader Development Team.
Provides
vacation coverage for, and day-to-day support to, Administrative
Assistant, Development and Donor Services, with gift processing and
front-line donor service duties, during periods of high volume donor /
donation activity.

Qualifications:

Skills &
Experience

Post-secondary
education
2 – 3
years’ experience in fund development and / or customer service or
marketing role
Strong
project management and multi-tasking skills; able to effectively manage
competing priorities and remain focused to meet deadlines
Demonstrated
sound judgement & problem solving skills; able to be proactive in
identifying issues and opportunities
Detail
and results oriented
Excellent
written and verbal communication skills
Highly
personable, with a strong donor service orientation
Able to
work effectively independently, with low level of day-to-day supervision
Excellent
computer skills, with high level of comfort in MS Office Suite and in
learning to work within new programs and online environments as needed
Experience
working with Raisers’ Edge
Bilingualism
required