Tigo Rwanda ,Different Positions Jobs in Rwanda

ed in
2009, we are the second largest telecommunications company in Rwanda, offering
GSM, 2G, 3G and 4G as well as mobile financial services under the Tigo brand.
In addition, we offer Wimax and VPN services. Our mobile financial services
(MFS), launched in 2011 under the Tigo Cash brand, bringing banking to the
unbanked. By October 2013, 36 per cent of our customers were active users of
Tigo Cash, depositing or withdrawing money, paying utility bills and school
fees via text message. Tigo Cash Rwanda has been recognized by the GSMA as one
of the top five fastest-growing mobile financial services divisions in the
world. We are seeking for competent persons to fill the below positions;

• Preparation
  of brand plan-marketing, quarterly promotional strategy-input finalization
  and input implementation plan.
• Brand
  sales analysis and follow up for strategy implementation
• Accountability
  for Brand’s performance & working closely with sales team
• Piloting
  the innovations and creating new indications and expanding markets
• Manages
  the point of sales material (including budget, logistics, distribution,
  assortment…) by finding the most efficient solutions
• Collaborates
  with product managers and marketing team to build sales promotions and
  product communication
• Collaborates
  with sales teams to turn the “selling stories” into sales tools to effectively
  present the brands, the products and the marketing initiatives to their
  customers
• Keep
  up to date with market trends and new developments utilizing information
  for business improvement
• Formulating
  and implementing trade/marketing strategies
• Execution
  of trade and promotional activities
• Providing
  market analysis information pertaining to competitors, trends and
  activities
• Collaborates
  with consumer research  resource to read and report results of
  activities and to provide recommendations and forecasts
• Provides
  input for the Brand communications planning cycle
• Contributes
  to the development and implementation of the Brand communications action
  plan
• Responsible
  for planning and executing promotional goodies acquisitions
• Responsible
  for managing development of brand communication at the POS
• Responsible
  for managing the business relationship with Creative agencies

• University
  degree, preferably in marketing, communication, or business administration
• Experience
  in marketing with knowledge of print advertising
• Minimum
  3-5 years of trade marketing management experience is needed
• Relevant
  experience in FMCG is an advantage
• Former
  Experience/background in Sales is highly recommended
• Energetic,
  organized and business-driven approach is highly recommended

• To
  develop events and activities where Tigo brand is present, in order for
  our brand to be the protagonist of the event, and its presence to be the
  most important.
• Research
  and evaluating events for corporate participation
• In
  collaboration with the PR& CSR Coordinator select and ensure that all
  sponsorships proposals are adequate to our trademark, profitable and that
  they support to build our brand image.
• Gather
  all necessary information and follow up with appropriate stakeholders
  (maximizing partnerships, sponsorships and more)
• Realize
  activities to consolidate Tigo brand as leader in Rwanda
  telecommunication market.
• Plan,
  Develop external and internal events activities as well as relationships
  with communication media.
• Adhering
  to conference planning schedule, policies and guidelines
• Establish
  event performance criteria and prepare a post-moterm analysis for each
  event
• Prepare
  event –related communications documents (Presentations, monthly etc)
• Schedules
  and coordinates public and  events, seminars, conferences and
  services for campus and/or community organizations
• Contracting
  with caterers, A/V specialists and other vendors in a timely manner

• University
  degree, preferable in business administration, marketing, advertising,
  communication
• Minimum
  2- 3 years’ experience
• Strong
  interpersonal skills
• Strong
  Organizational skills for managing multiple projects
• Ability
  to work independently on projects and also collaborate as a strong team
  member
• Experience
  with public relations, events, websites, social media, internal communications,
  sponsorships, social responsibility, business partnerships

• Coordinate
  activities of technical personnel ensuring that users requests and
  problems and solved on a timely manner
• Monitor
  systems performance and realize required actions to keep the services up
  and running as per SLA’s.
• Control
  system capacity and utilization; submit periodic reports (statistics,
  trends, incidents).
• Ensure
  that periodic backups of information and applications are performed, as
  per approved policies.
• Define
  operational policies and processes.
• Ensure
  that internal controls are in place and performed according to their
  definition.
• Implement
  security configurations as per approved policies. 
• Ensure
  that services received from external suppliers are in compliance with
  contractual conditions, internal controls and service level agreements.
• Prepare
  specific reports in case of major incidents.
• Ensure
  that assigned personnel have a proper development and training program.
• CAPEX
  and OPEX forecasting and follow up for IT infrastructure

• Bachelors
  or Master’s degree in electronics and communication or related field
  (System Engineer, IT Engineer, Network systems engineer)
• Minimum
  3-5 years’ experience working in the IT and Telecom industry (Telcos
  preferably)
• Knowledge
  and experience in internal control process and policies (COBIT, SOX)
• Experience
  in connecting and applying complex technologies to business strategies
• Ability
  to understand complex, technical subjects

• Manage,
  promote and proactively help implement and maintain HS&E programs in
  line with Group Security and HSE plan, policies, practices and procedures,
  to reduce risks in Tigo Rwanda and help eliminate activities leading to
  accidents, damages and injuries.
• Advise
  managers, HS&E coordinators, employees and subcontractors in general
  about current and new safe work procedures, safety policies and applicable
  regulation and international standards.
• Ensure
  compliance with all local and international legislation and regulations
  interfacing with regulatory and compliance departments.
• Investigate
  the causes of accident/incidents and develop/implement procedures and
  methods to prevent similar occurrences in the future, including risk
  assessments and action plans. To ensure all significant accidents and or
  incidents are cost calculated and findings issued to the local management
  team and to the Group HSE Manager for review and comment.
• Shall
  form a key advisory role within the operations ensuring the Security/HSE
  committee is formed and conducted per quarter or as defined by local
  legislation as a minimum. All meetings shall be recorded in minutes and
  issued to the Millicom Group HSE Manager for review and comment.
• Assist
  and help evaluate work procedures and environments via workplace and
  activity risk assessment to identify potential hazards and ensure that
  adequate controls are in place according to internal programs, policies
  and procedures.
• Responsible
  for the supervision and training of all designated local safety
  coordinators.
• Ensure
  the suspension/interruption of activities in local operation facilities
  that pose threats to workers’ health and safety are implemented and
  managed by local management.
• Ensure
  appropriate procedures and safety equipment are implemented and managed by
  local management, in accordance with local laws, regulations and relevant
  international standards.
• Execute
  periodic inspections of facilities, equipment and machinery to identify
  potential hazards, recommend risk reduction measures and ensure the
  installation of HS&E features. Follow up on outstanding observations
  and actions.
• Provide
  HS&E training programs and education to current employees as well as
  new employee orientations.
• Conduct
  and coordinate review of HS&E Inspections and Audits with the Internal
  Audit team
• Maintain
  records and prepare reports on the administration of HS&E matters and
  other assigned activities.
• Completion
  of incident investigation, statistics, reports, and trend reporting.
• Deliver
  informative, well-organized presentations and participate in periodic
  global, regional and local meetings.
• Shall
  interface with all departments to ensure Fire Safety Management plans,
  Equipment, Fire Marshals are established and tested at regular intervals
  along with training for all colleagues.
• Be
  part of and participate in the  Crisis Management Team and as such
  shall interface with the Country Security Manager, Business Continuity
  Manager, Office Managers and Departmental Managers.

•  Working
  knowledge of HS&E requirements in accordance with local laws and
  regulations as well as applicable international standards.
• Ability
  to analyze and understand HS&E policies and procedures, and to develop
  planning and optimization of programs.
• Highly
  developed leadership abilities with excellent relationship-building
  skills.
• A
  team player with excellent oral and written communication skills, attention
  to detail and a strong work ethic.
• Must
  have an ongoing record of professional development.
• Experience
  in telecommunication engineering hazards (RF radiation, working at
  heights, laser safety, etc.) is a plus. 

• Set
  monthly targets for each core product line based on Tigo Cash budget
• Responsible
  to agreed product lines including:
• Value
  proposition for customer
• Business
  Plan
• Building
  relevant partnerships
• Quarterly
  and yearly planning for:

• Track
  and analyses product usage
• Reporting
  and tracking of product KPIs

• 1+
  years’ experience in a similar role demonstrating good performance
• Bachelor
  Degree in information systems, computer engineering or a related field
  preferred. 
• Proficiency
  experienced with Excel and Power point is a must.
• Exceptional
  analytical, conceptual, and problem-solving abilities.
• Strong
  understanding of the organization’s goals and objectives.
• Proactive,
  organized and customer oriented person.
• Knowledge
  on telecom business is a distinctive advantage.
• Experience
  in several budgeting, planning and forecasting tools.  P&L, GM,
  Ebitda, etc.

• Troubleshoot
  escalated issues related to the billing platforms and track for
  resolution, monitor, resolution progress and feedback to requesting party
  in a timely fashion & produce report accordingly.
• Investigate
  and resolve billing exceptions on daily basis
• Timely
  and accurate track of billing system health
• Monitor
  incidents raised to Billing operations & system failures and ensure
  they are assigned relevant severity levels and timely investigated and
  closed as per SLA & Produce reports in that regards
• Record
  customer issues arising in billing operations and ensure they are
  remediated in a timely manner.
• Document
  billing processes and standard operational procedures and ensure any
  change to the approved processes is documented and formally approved.
• Prepare,
  maintain and distribute billing, transaction or customer care reports as
  required
• Provide
  daily support and training to external and internal personnel as required
  for billing operations
• Investigate
  and resolve production related issues related to the billing operation
• Produce
  billing platforms KPI reports.
• Perform
  Pre, billing  and Post-billing activities
• Execute
  billing operation task (scratch cards activation, billing adjustment, sim
  cards provisioning…)

• Bachelor
  Degree  in computer science or related fields
• 1
  or 2  years in Telecom Billing Operation Services
• Strong
  analytical and troubleshooting skills

• Ensure
  control execution of prepaid, post-paid, interconnect, roaming, DWH and IT
  Security on a daily, weekly and monthly basis and follow up on exceptions
  occurred and its resolution progress.
• Record
  customer issues arising in service delivery processes and ensure they are
  remediated in a timely manner.
• Document
  service delivery and standard operational procedures and ensure any change
  to the approved processes is documented and formally approved.
• Produce
  weekly service delivery KPI reports and compliance reports on SOX and
  Internal Controls.
• Initiate
  petty cash advance, retirement and expense requests for CSD in expense
  management System
• Monitor
  and report on progress of the implementation of the service delivery
  Succession planning
• Any
  other adhoc tasks related to service delivery requested by the Head of
  Service Delivery

• Bachelor
  Degree in Information Technology or related fields
• 1
  or 2  years in Service Delivery 
• Good
  communication skills
• Manage
  good professional relationships.