Table of Contents
Abstract
Chapter One: Introduction
1.1 Statement of problem
1.2 Objective of study
1.3 Research Question
1.4
Research Hypothesis
Research Hypothesis
1.5 Significance of study
1.6 Scope of Study
1.7 Limitation of study
1.8 Definition of terms
Chapter Two: Review
of Related Literature
of Related Literature
2.1 The concept of information technology
2.2 Information technology and management
2.3 Purpose of information technology as an
organization
organization
2.4 Importance of Information technology
2.5 Technology and bank’s transformation
2.6
Customer’s satisfaction
Customer’s satisfaction
2.7 Customer’s satisfaction in banks
2.8 Effect of information technology on
customers satisfaction in Nigeria financial institution
customers satisfaction in Nigeria financial institution
2.9 The concept of profitability
2.10 Profitability of the Nigerian banking
industry
industry
2.11 Relationship between profitability and
customer’s satisfaction
customer’s satisfaction
Chapter Three: Research
methodology
methodology
3.1 Research design
3.2 Population of study
3.3
Sample of the study
Sample of the study
3.4 Sources
of data
of data
3.5 Method of data analysis
Chapter Four:
Presentation and Analysis of data
Presentation and Analysis of data
4.1 Data presentation
4.2 Data analysis
Chapter Five:
Summary of findings, conclusion and recommendation
Summary of findings, conclusion and recommendation
5.1 Summary of findings
5.2 Conclusion
5.3 Recommendation
Bibliography
Questionnaire
Abstract
This
study explored the impact of information technology on customer’s satisfaction
and profitability in the banking industry. The fundamental objective of the
study was to determine the extent information technology has helped to increase
the quality of services provided by the bank and profitability. Data were
collected through primary and secondary sources. The information were analyzed
using chi-square. It was observed that the impact of information technology
cannot be over emphasized since it is the life of modern day banking. Based on
this, we recommended that banks should adopt the new trend of computerization.
study explored the impact of information technology on customer’s satisfaction
and profitability in the banking industry. The fundamental objective of the
study was to determine the extent information technology has helped to increase
the quality of services provided by the bank and profitability. Data were
collected through primary and secondary sources. The information were analyzed
using chi-square. It was observed that the impact of information technology
cannot be over emphasized since it is the life of modern day banking. Based on
this, we recommended that banks should adopt the new trend of computerization.
To get the
complete project work, contact us on modsciences@gmail.com or call +234 816 438
6816
complete project work, contact us on modsciences@gmail.com or call +234 816 438
6816
