Tek
Experts provides the services of a uniquely passionate and expert workforce
that takes intense pride in helping companies manage their business operations.
We care about the work we do, the companies we partner with and the customers
they serve.
Experts provides the services of a uniquely passionate and expert workforce
that takes intense pride in helping companies manage their business operations.
We care about the work we do, the companies we partner with and the customers
they serve.
We
are recruiting to fill the position below:
are recruiting to fill the position below:
Job
Title: Billing and Subscription Customer
Service Representative
Location: Nigeria
Title: Billing and Subscription Customer
Service Representative
Location: Nigeria
Job
Description
Description
- Do
you love delivering great customer service? Have you worked in an
environment where you support subscription sales or bill payment
processes? - The
role gives agents the opportunity to enhance the plans customers have
purchased, or support their bill queries and payments. - Tek
Experts provides business and IT outsourcing services, and we take intense
pride in helping companies handle their business operations. Due to
expansion, we are hiring several Customer Service Representative in our
Billing and Subscription team. - Within
this role you will deliver excellent customer service by helping our
customers understand the package they have bought, and whether it is the
right plan for them.
Duties
and Responsibilities
and Responsibilities
- First
point of contact with the customer to support their query - Compile
and analyze customer requirements to give the best advice and resolve
their query - Take,
own and close the customer support requests as assigned, seeking support
where required - Fully
document every query, including all resolution steps to ensure
documentation best practices - Protect
confidential and sensitive information and materials - Collaborate
with other team members to provide high quality support.
Requirements
What we’re looking for:
What we’re looking for:
- Dynamic,
passionate and proven people who want to make a positive difference with
the people they work with and customers we support. - You
will have the ability to thrive in a fast-paced and challenging
environment where everyone is empowered and committed to delivering the
best in industry customer experience. - Fluency
in English (written and spoken) is a given, as is a ‘can do’ attitude and
a thirst to learn and develop professional and soft skills as full
training is provided.
Skills
and Competencies:
and Competencies:
- Customer
service experience- A thorough knowledge of how to delight customers.
Subscription and billing experience is a real advantage - Strong
relationship management- A collaborative nature and act as a technical
advisor to customers wishing to upgrade - Clear
communicator- Clear, concise and persuasive communication style adapted
for multiple audiences, plus proactive listening skills.
In
return, we offer you
return, we offer you
- An
excellent remuneration package - Continuous
professional development and certification programs - A
commitment to offer you career development opportunities to meet your full
potential. - Prestigious
offices all around the world - Friendly
working atmosphere
How
to Apply
Interested and qualified candidates should:
Click here to apply
to Apply
Interested and qualified candidates should:
Click here to apply
