- Full Time Position
- Be part of an exciting Tasmanian Company
- Supportive, rewarding and varied work environment
TasWater is
Tasmania’s sole provider of water and sewerage services, providing drinking
water, sewerage and trade waste services for up to 200,000 homes and businesses
across the state. Our focus is to provide lasting value for our communities by
providing sustainable water and sewerage solutions, as well as managing
critical infrastructure to ensure the reliable and efficient delivery of
services for our customers.
Tasmania’s sole provider of water and sewerage services, providing drinking
water, sewerage and trade waste services for up to 200,000 homes and businesses
across the state. Our focus is to provide lasting value for our communities by
providing sustainable water and sewerage solutions, as well as managing
critical infrastructure to ensure the reliable and efficient delivery of
services for our customers.
IT Service
Centre Officer
Centre Officer
The IT Service
Centre Officer is responsible for the provision of 1st level troubleshooting of
reported issues, receiving and providing accurate, timely and professional
desktop and applications support to end users, and receiving and handling
incident management requests through to resolution.
Centre Officer is responsible for the provision of 1st level troubleshooting of
reported issues, receiving and providing accurate, timely and professional
desktop and applications support to end users, and receiving and handling
incident management requests through to resolution.
Your key
responsibilities will include but are not limited to:
responsibilities will include but are not limited to:
- Plan, prioritise and schedule work to deliver
effective incident and request resolution. - Ensure customer satisfaction by utilising the
quickest and most effective solutions to end users’ issues. - Provide timely advice to senior Business Systems
Operations team members in order to address events before they have a more
negative impact. - Use all available tools to identify problem trends
and recommend appropriate solutions. - Ensure customers are kept informed of the
progress of their incident or request by utilising the most effective and
appropriate method of communications. - Utilise the Service Centre tools to track
incidents, requests, problems and solutions. - Maintain all relevant technical documentation to
ensure records are up to date and accurate. - Participate in IT projects as required from time
to time.
Enjoy the
challenges of this unique opportunity and be part of a supportive and rewarding
working environment, click “APPLY” and upload your resume and cover
page including your responses to the Selection Criteria outlined in the
Position Description found on the TasWater website
http://www.taswater.com.au/About-Us/Careers. Alternatively, for more
information contact David Byrne (Manager, Business Systems Operations) by
emaildavid.byrne@taswater.com.au or phone (03) 6237 8820 or 0438 349 239.
challenges of this unique opportunity and be part of a supportive and rewarding
working environment, click “APPLY” and upload your resume and cover
page including your responses to the Selection Criteria outlined in the
Position Description found on the TasWater website
http://www.taswater.com.au/About-Us/Careers. Alternatively, for more
information contact David Byrne (Manager, Business Systems Operations) by
emaildavid.byrne@taswater.com.au or phone (03) 6237 8820 or 0438 349 239.
Applications
for this position close 12pm Friday, 12th September 2014
for this position close 12pm Friday, 12th September 2014
