Job Title: Customer Service Representatives
Location: Lagos
Job Objectives
The candidates will be responsible for interacting with customers to provide and process information in a courteous and professional manner, in response to inquiries, concerns and requests.
Knowledge, Skills and Competencies
o Basic computer knowledge – the person should be adept in using search tools, browsers, email features; and CRM solutions
o Good written and oral communication skills – fast and correct typing, with proven ability to create grammatically correct responses
o Sound judgmental powers; ability to manage difficult customer situations, respond promptly to the needs of the customer, and solicit feedback to improve service
o Knowledge of customer service principles and practices, ability to multi-task including ability to understand multiple products and multiple levels of benefits within each product; Persistent and supportive attitude
o Ability to treat people with respect under all circumstances and to instil trust in others while upholding the values of the organization
o Ability to relate with customers and handle telemarketing
o Sound knowledge of telephone etiquette and excellent listening skill
Minimum Qualification and Experience
A first degree in Computer Sciences, Electrical/Electronics Engineering, Information Technology with a minimum of 2nd class honors, upper division, from a reputable university. Experienced exceptional candidates with background in Business, Social Sciences and the Humanities with a minimum of 3 years’ experience in a similar position can also apply.
Application Deadline: November 1, 2011.
Only eligible candidates will be contacted.
Please note that applications received after the stipulated period will not be processed.
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