Job
Description
Description
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To contribute to the effective operation of the collections department through effective management of time, maintenance of delinquent debtors records and collection of arrears • Manage flow rates to prevent accounts from flowing down to subsequent bucket To maximize recovery of outstanding debt by ensuring that persistent and effective recovery action is taken against delinquent account holders. • Manage Auto, Mortgage and staff collections to ensure optimum cost effective process
KEY
RESPONSIBILITIES • Monitor on day-to-day accounts in Non-Scheme Bucket one (2 and 3) to ensure losses are minimised and collections maximized by effective use of the auto collections system for tracking and follow-ups.
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Contact delinquent loan customers to arrange payment schedules that are acceptable to the Bank and customers (and when necessary liaise Customer Assist. Manager/Customers Assist. Supervisor). • Enforce agreed actions to ensure better performance/collections. • Ensure proper management of front end collections • Ensures that remedial action is taken when required to keep performance in line with business objectives. • Respond to customer’s queries by carrying out necessary investigations to resolve them within 24 hours and escalating complicated issues only. • Assist management team to identify control weaknesses and recommend remedial action as best practice as appropriate. • Review daily queues of delinquent accounts into front end buckets and ensure that all delinquent customers are contacted to regularize account position • Communicate with customers to request payment on delinquent accounts
KEY
RELATIONSHIPS (Internal) • ED, Retail clients • Head of Credit – provide information on high risk business to formulate credit policy • Value Center General Managers • BT/TSD Support • Payment Services • E-payments • Branch Managers and Credit Officers – on matters relating to pursuit of collections and default management. (External) • Collection system vendors
7.
KNOW HOW & EXPERIENCE • First degree with minimum of two years experience in banking • Excellent communication skills • Quality focused leader able to effectively communicate ideas to colleagues at all levels • Logical with accurate eye for detail • Excellent analytical skills • Full knowledge of banks core products, markets and main competitors • Computer literacy(MS excel, MS access MS word) • Proactive flexible and resilient team player • Practical working knowledge of company, industry and banking guide lines and regulations Reduction of net provision through effective collections and thus impact positively on profitability • Efficiency in debt collection through front-end collection • Minimization of credit losses • Improved Service & Customer Retention • Improving and sustaining the banks public image
JUDGEMENT/COMPLEXITY
• Compliance with all policies and procedures • The ability to deliver pragmatic, tactical solutions – quickly & cost effectively • Ability to handle difficult defaulters and schemes coordinator / accountants. • Ability to communicate effectively, tactfully and must not be temperamental.
FREEDOM
OF DECISION MAKING • Recommend collection strategies appropriate to products • Recommend appropriate innovation in collection/recoveries to achieve budget and maintain customer satisfaction |
How
to Apply
to Apply
Submit
your CV and Application online : Click Here
your CV and Application online : Click Here
