• Process all daily branch transactions accurately
• To assist in customer queries and complaints.
• Introduce self-services/automated banking channels to customers.
• Generate new sales opportunities through referral tag on..
Key Roles & Responsibilities
• Process various transactions over the counter (cash, cheques, drafts, transfers, etc.)
• Assist in answering phones, general enquiries and investigating service issues.
• Direct customers to appropriate self-service/automated banking channels.
• Assist in generating revenue through active tag on and refer potential customers to Personal Financial Consultants / Relationship Managers.
• Assist in branch administrative duties
• Ensure compliance
• Comply with all applicable money laundering prevention procedures
Qualifications & Skills
• Minimum entry requirement-1st Degree
• Strong customer service orientation
• Sound PC knowledge
• Excellent and accurate inputting skills
• Strong interpersonal and communication skills
• Salesmanship, energy and drive
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.