Be responsible for the execution of CMO activities by ensuring customers instructions are processed expeditiously and accurately in accordance to laid down processes and procedures so that the bank does not
suffer loss in order to enhance bank’s profitability, reputation and quality customer service
Key Roles & Responsibilities
– Ensure that all transactions within CMO are processed in a manner which meets agreed service standards in order to enhance quality customer service
– Input into RCMS database, the daily cheque collections data originated by the Collections Branches
– Validate/Confirm all Asybank transactions received from branches and through STS.
– Ensure there are no outstanding items in RCMS and STS suspense accounts on a daily basis
– Receive , process and dispatch returned cheques to customers.
– Be accountable for resolving and documenting all issues/concerns raised by subscribed customers and ensure resolution within acceptable turnaround time
– Ensure implementation and Monitor Compliance in relation to money laundering prevention (AML and KYC) as specified by group policy and standards and local regulation
– Any other duties which would be assigned from time to time by the manager
Qualifications & Skills
• University Degree or equivalent
• High level of customer service
• Operational efficiency
• Ability to establish and maintain good relations with staff members and colleagues
• Ability to handle and close issues independently under minimum supervision.
• Good customer relations/goal oriented
• Tactful and good interpersonal relations.
• Knowledge of Bank Accounting.
• Understanding of system flow between payment processing and other sections.
How To Apply
You can search and view current opportunities across our organisation and apply immediately by registering or logging in to our careers website www.standardchartered.com/careers. To help speed up your application, please note the following:
– You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role
– Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
– We will ask you about your education, career history and skills and experience, it may be helpful to have this information to hand when completing your application
It usually takes 15 – 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.
Diversity & Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
