Job Title: Branch
Manager – Jinja Branch
Manager – Jinja Branch
Organisation: Standard
Chartered Bank (Stanchart)
Chartered Bank (Stanchart)
Duty Station: Jinja,
Uganda
Uganda
Job ID: 440014
About Stanchart:
Standard Chartered PLC is a British multinational
banking and financial services company headquartered in Hong Kong, China. It
operates a network of over 1,700 branches and outlets (including subsidiaries, associates
and joint ventures) across more than 70 countries and employs around 87,000
people. It is a universal bank with operations in consumer, corporate and
institutional banking, and treasury services. Despite its UK base, it does not
conduct retail banking in the UK, and around 90% of its profits come from
Africa, United Kingdom, United States and the Middle East. Standard Chartered
Bank Uganda is the longest established international bank in the country; the
first branch was opened in August 1912. We had 11 branches up to 1972 and
retai
banking and financial services company headquartered in Hong Kong, China. It
operates a network of over 1,700 branches and outlets (including subsidiaries, associates
and joint ventures) across more than 70 countries and employs around 87,000
people. It is a universal bank with operations in consumer, corporate and
institutional banking, and treasury services. Despite its UK base, it does not
conduct retail banking in the UK, and around 90% of its profits come from
Africa, United Kingdom, United States and the Middle East. Standard Chartered
Bank Uganda is the longest established international bank in the country; the
first branch was opened in August 1912. We had 11 branches up to 1972 and
retai
ned only one branch during the turbulence of the 70s. In 1998 we acquired
4 branches of former Cooperative Bank in November 1999. Standard Chartered Bank
Uganda today has a network of 11 branches in Kampala, Jinja, Mbale, Mbarara and
Gulu. Standard Chartered Bank Uganda has 29 ATMs and over 600 staff.
Job Summary: The Branch
Manager will be;
Manager will be;
- Taking lead of staff within the branch to
effectively meet revenue goals by consistently delivering exceptional
customer experience, maximizing new business opportunities in the
catchment and deepening existing relationships within the chosen customer
segments - Responsible for overall branch profitability
- In charge of creation of an operations
environment that is continuously improving to meet standards along the
measures of customer satisfaction, efficiency and productivity, while
ensuring that risks are well controlled and processes are in compliance
with local regulatory requirements. - Overall accountability for people management in
the branch and must drive behaviours to enable optimal service quality to
customers. In line with this, the Branch Manager will groom and develop
talent for building bench strengths.
Key Duties and Responsibilities:
1. Strategy Formulation & Execution, and Financial
Management:
Management:
- Develop branch strategic plans in alignment to
overall CB agenda - Assess and articulate franchise strategy to
maximizing the potential opportunities within the branch catchment area - Drive execution of strategy,
- Drive new sales revenue and total revenue through
acquisition, deepening & retention of customers across all segments - Ensure effective execution of rigorous sales,
service & operations management disciplines across the branch - Optimize branch P&L and balance sheet performance
as well as other financial KPIs
2. Customer Experience & Relationship Management:
- Steer the delivery of the Bank’s brand promise to
our customer, tailored across segments (including ensuring overall branch
presentation and ambience as per brand standards) - Identify opportunities for process improvements
based on VoC and VoF and drive for gap resolutions - Personally role model as a customer-centric
ambassador and engage key customers of branch - Drive for overall coordination across key roles
within branch to ensure seamless customer service - Actively collaborate with Segment to facilitate
up- streaming of customers - Ensure sustained efforts of Relationship Managers
& Personal Financial Consultants in deepening customer relationships
and portfolio management
3. Leadership, People & Community Development:
- Drive and embed a strong performance culture
through inspiring, motivating and rigorous performance management
discipline - Develop and build talents within branch through
optimal resourcing, capacity planning, succession planning and engagements
- Personally coach own team leaders to enable
delivery of branch results and fulfillment of individual managers
scorecard - Assume personal responsibility for Branch Staff
productivity and performance relating to portfolio, new sales, teller
transactions, etc. - Steer the building branch profile through strong
internal & external networking & alliances building
4. Risk Management & Control:
- Ensure meeting clients requirements while ensuring
compliance with all regulations and controls as set by the Bank and
external regulatory authorities by all staff - Read, understand and comply with all provisions
of the Group Code of Conduct - Sound knowledge of all aspects of general
banking, retail operations and credit operations / deposit and lending
products / inspection and audit requirements, as applicable - Awareness of all the policies and procedures
issued in relation to money laundering prevention - Ensure CDD compliance for all new to bank and
existing customers. - Ensure zero operational loss and effective
complaint management. - Effective reject management
- Report any suspicious transaction immediately to
the supervising officer of Fraud Control
Qualifications, Skills and Experience:
- Proficiency in Sales and Service Products and
Services - Skills in Processes and Systems
- Risk Management & Compliance skills
- Business Management skills
- Skills in People Management
- Stakeholder Engagement & Professionalism
- Good leadership skills
NB: Standard
Chartered is committed to diversity and inclusion. We believe that a work
environment which embraces diversity will enable us to get the best out of the
broadest spectrum of people to sustain strong business performance and
competitive advantage. By building an inclusive culture, each employee can
develop a sense of belonging, and have the opportunity to maximise their
personal potential.
Chartered is committed to diversity and inclusion. We believe that a work
environment which embraces diversity will enable us to get the best out of the
broadest spectrum of people to sustain strong business performance and
competitive advantage. By building an inclusive culture, each employee can
develop a sense of belonging, and have the opportunity to maximise their
personal potential.
How to Apply:
If interested in working with Standard Chartered Bank
in the above portfolio, Please send us visit Web link below and review
requirements and thereafter express your interest by Clicking Apply Now
in the above portfolio, Please send us visit Web link below and review
requirements and thereafter express your interest by Clicking Apply Now
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