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Job
Description
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We
are looking to recruit a dynamic, experienced and results-oriented person
to fill the position of Country Manager, Group Real Estate.
The Role:
Provides
leadership, effective management, service and execution of the GRES
function within Country.
Key Responsibilities:
- Provide strategic
leadership to the GRES function through research and and implementing
best practices to meet the customers’ needs
- Develop and implement
operational strategies and tactics by continuously analysing the GRES
processes to ensure better management of the function
- Implement continuous
improvement initiatives in coordination with the Head Property
& Premises and Head Country Operations with a view of
ensuring efficient and effective functioning and high level of service
within the GRES function
- Sign service level
agreements (SLA’s) with the various customers through understanding of
requirements and service level expectations to ensure that the GRES
function continues to meet and exceed the customers’ expectations
- Identify customer service
expectations and apply SLAs in order to deliver an appropriate
service]
- Investigate customers
complaints and satisfaction levels with the GRES offerings through
continuous interaction with various customers to ensure high service
levels by GRES function
- Identify and define
strategies and tactical GRES performance metrics geared towards
meeting business objectives by leveraging opportunities
- Collaborate with other
stakeholders to ensure that best practices are a standard approach is
followed
- Provide accurate and
timeous MIS as per the matrix agreed with Centre (Property
& Premises, Rest of Africa, and GRES) to enable informed
decision making
- Identify assess the risks
facing GRES thereby providing effective loss and risk management
strategies to mitigate the GRES operational risks
- Liaise with business areas
through continuous interactions to ensure that best practices are
implemented and a standard approach is followed
- Identify appropriate formal
and occupational (informal) training needs and courses
(internal/external) to develop oneself and the GRES team
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Qualifications
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- First Degree (Building
related field) plus applicable professional qualifications (GIA, GIE,
GhIS, etc) A Masters Degree will be an added advantage
- 7-10 years experience in
management of real estate, ideally within the financial service sector
- Project and people
management experience
- Relationship management
Skills & Abilities:
- Strong communication,
negotiation and persuasion skills (across the business)
- Independent, socially
confident, quick to establish rapport and build credibility with all
stakeholders
- Ability to listen and probe
customers effectively to ensure proper understanding of needs
- Consistent, honest and
trustworthy – demonstrating integrity
- People management skills,
including team building, team motivation, goal planning and optimizing
team skills to deliver results
- Strong customer focus and
service orientation
- Creative, analytical with
good problem solving skills
- Conflict management skills
and ability to manage ambiguity
- Self driven, values based,
innovative, independent, adaptive and results orientated person
- High emotional intelligence
- Strong business acumen
and ability to translate strategy into business plans
Interested
persons may e-mail their application letter and current Curriculum Vitae
(CV) to: recruitmentghana@stanbic.com.gh
or Post to:
Head, Human Resources
Stanbic Bank Ghana
P. O. Box CT 2344
Cantonments – Accra
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