Stanbic Bank Country Manager, Group Real Estate Job Vacancy in Ghana

Key Responsibilities:

• Provide strategic
  leadership to the GRES function through research and and implementing
  best practices to meet the customers’ needs
• Develop and implement
  operational strategies and tactics by continuously analysing the GRES
  processes to ensure better management of the function
• Implement continuous
  improvement initiatives in coordination with the Head Property
  & Premises and Head Country Operations with a view of
  ensuring efficient and effective functioning and high level of service
  within the GRES function
• Sign service level
  agreements (SLA’s) with the various customers through understanding of
  requirements and service level expectations to ensure that the GRES
  function continues to meet and exceed the customers’ expectations
• Identify customer service
  expectations and apply SLAs in order to deliver an appropriate
  service]
• Investigate customers
  complaints and satisfaction levels with the GRES offerings through
  continuous interaction with various customers to ensure high service
  levels by GRES function
• Identify and define
  strategies and tactical GRES performance metrics geared towards
  meeting business objectives by leveraging opportunities
• Collaborate with other
  stakeholders to ensure that best practices are a standard approach is
  followed
• Provide accurate and
  timeous MIS as per the matrix agreed with Centre (Property
  & Premises, Rest of Africa, and GRES) to enable informed
  decision making
• Identify assess the risks
  facing GRES thereby providing effective loss and risk management
  strategies to mitigate the GRES operational risks
• Liaise with business areas
  through continuous interactions to ensure that best practices are
  implemented and a standard approach is followed
• Identify appropriate formal
  and occupational (informal) training needs and courses
  (internal/external) to develop oneself and the GRES team