Job
Description:
Description:
The
Field Service Engineer will be responsible for meeting the daily service repair
needs the customer’s equipment and driving customer satisfaction through
Service Excellence with one the world’s leading Medical Imaging Manufacturers.
Field Service Engineer will be responsible for meeting the daily service repair
needs the customer’s equipment and driving customer satisfaction through
Service Excellence with one the world’s leading Medical Imaging Manufacturers.
Desired
Characteristics:
Characteristics:
The
successful applicant will possess excellent analytical and communication skills
with the ability to communicate complex technical issues in an easy to
understand manner. A high level of customer service is required
along with the ability to work well in a team environment.
successful applicant will possess excellent analytical and communication skills
with the ability to communicate complex technical issues in an easy to
understand manner. A high level of customer service is required
along with the ability to work well in a team environment.
Qualifications/Requirements:
–
Advanced, total system-level troubleshooting, installation, maintenance and
service repair on xray equipment.
Advanced, total system-level troubleshooting, installation, maintenance and
service repair on xray equipment.
–
Completing Preventative Maintenance and Functional Management Inspections.
Ordering and managing repair parts and materials.
Completing Preventative Maintenance and Functional Management Inspections.
Ordering and managing repair parts and materials.
–
Sound knowledge of computer systems and DICOM modality configuration.
Sound knowledge of computer systems and DICOM modality configuration.
–
Maintaining up to date administrative responsibilities such as job cards and
internal service records in a timely manner.
Maintaining up to date administrative responsibilities such as job cards and
internal service records in a timely manner.
–
Maintaining daily communications with customers to ensure resolution
and correct follow-up procedures.
Maintaining daily communications with customers to ensure resolution
and correct follow-up procedures.
–
Adhere to all Health and Safety, and/or other applicable regulatory requirements.
Adhere to all Health and Safety, and/or other applicable regulatory requirements.
–
Managing vendor service delivery processes in compliance with Shimadzu Medical
procedures and policies.
Managing vendor service delivery processes in compliance with Shimadzu Medical
procedures and policies.
–
Utilizing the escalation process to resolve customer service delivery issues
that will lead to effective problem solving.
Utilizing the escalation process to resolve customer service delivery issues
that will lead to effective problem solving.
–
Participating in sales opportunities such as contract renewals and assist with
promoting and implementing revenue programs.
Participating in sales opportunities such as contract renewals and assist with
promoting and implementing revenue programs.
–
Working as a member of the local team to provide efficient and cost effective
service delivery.
Working as a member of the local team to provide efficient and cost effective
service delivery.
–
Teach and assist other Field Engineers on advanced and complex troubleshooting
and technical fixes, provide training to other staff if required.
Teach and assist other Field Engineers on advanced and complex troubleshooting
and technical fixes, provide training to other staff if required.
–
Drivers Licence
Drivers Licence
–
Relevant EPA radiation Licence
Relevant EPA radiation Licence
The
following attributes will be highly regarded:
following attributes will be highly regarded:
–
Experience with complex mechanical and electronic systems
Experience with complex mechanical and electronic systems
–
Qualifications in Biomedical Engineering
Qualifications in Biomedical Engineering
–
Qualifications in Electronic/Electrical Engineering
Qualifications in Electronic/Electrical Engineering
–
Qualifications in DICOM and Computer systems
Qualifications in DICOM and Computer systems
The
successful applicant will be rewarded with a competitve package including base
salary, superannuation, bonus & company car.
successful applicant will be rewarded with a competitve package including base
salary, superannuation, bonus & company car.
If
you believe you are the right applicant for this position please send a letter
of interest to adam.bloomfield@shimadzu.com.au. For initial enquiries or any
assistance please contact Adam on (08)9248 3358. Only successful applicants
will be contacted.
you believe you are the right applicant for this position please send a letter
of interest to adam.bloomfield@shimadzu.com.au. For initial enquiries or any
assistance please contact Adam on (08)9248 3358. Only successful applicants
will be contacted.
