RSwitch Cards Management Specialist Job Vacancy in Rwanda

Our client
RSwitch is the National Electronic payment transactions provider in Rwanda and
is seeking to recruit a result driven and motivated individuals for the above
vacancy;

Duties
and Responsibilities:

• Receiving from banks, and
  checking for correctness, card requests / applications on a daily basis
  via excel spreadsheet or application through Card Management web portal.
• Sending E-Files first and
  second deliveries. This is the card process tracking (CPT) report which is
  to be delivered on a daily basis, containing information on new card
  orders, clearly indicating in each order, the steps taken until the PINs
  have finally been collected by the banks.
• Embossing which consists of
  creating INX files to send to the card production team. 
• PIN and Reprint production,
  including enveloping and distribution to banks.
• Card refresh file (CRF) which
  is done to update any changes that might have been made on card holders by
  the banks and makes updates either for new or old cards.
• End of Day which is done to
  close the operational day of the banks , and send the bank file that
  contains the electronic banking transactions which have occurred during
  the day by card holders or bank clients.
• Generate monthly transaction
  report issued by the Card Management system which shows all the inter and
  intra bank transactions that occurred during the month.
• Weekly or on demand reports on
  PIN Mailer stock inventory.
• Submission of any other
  scheduled or on demand reports.
• Responding promptly to internal
  and external customer inquiries that fall within your department.
• Handle and resolve internal and
  external customer complaints that fall within your department.
• Keep records of customer
  interactions and transactions.
• Communicate and coordinate with
  internal departments.
• Learn about RSwitch’ s products
  and services and keep up to date with changes.
• Keep ahead of developments in
  card management systems by reading relevant journals, going to meetings
  and attending courses.
• Any other duties that may from
  time to time be required or assigned by management

Qualifications:

• Hold a high education diploma
  or degree in IT.
• Have a good knowledge of
  Electronic banking and card management· Have excellent time management
  skills.
• Be fluent in English oral and
  written on a professional level.
• French is considered
  beneficial.
• Willing to work in shifts when
  need for this arises.
• Be able to work independently
  and reliable as per the standards set in the procedures and work
  instructions of RSwitch.
• Communicate with other
  departments within RSwitch on a cordial and professional manner.
• Knowledge of Windows, Microsoft
  Outlook 2010 and Office 2010 Excel and Office 2010 Word are mandatory and
  subject to test.
• Professional appearance and
  capable of communicating with the various banks counterparts on a
  professional and courteous manner.
• Due to nature of work, person
  has to be flexible; while at the same time have attention for detail.
• Must be Rwandan.

How to
Apply:

Please
follow the instructions as stated below as failure to do so could lead to
disqualification.

Send an
Application letter and CV/Resume.

Merge
these two documents into one document in either word or pdf format.

Do not
attach or send any scanned documents, these are sometimes too large for our
inbox.

Include
the job title and/or reference number in the subject line of the email address
and send your application by email to rswitchjobs@nftconsult.com

Only
successfully candidates will be contacted. For all other inquiries please
contact our offices directly.