Duties and Responsibilities:
• Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
• Reviews all major deliverables (i.e. strategic brief, function specification, technical specification etc.)
• To ensure quality standards and client expectations are met.
• Develop & establish strategic relationships with clients
• Ensures that client issues are dealt with in an efficient manner, informing the Account Director or Managing Director of any problems that may arise.
• Owns the contract and contract renewals for new work for client.
• Approves change orders, invoices, and is responsible for payment collections.
• Works closely with the team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the client.
• Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
• Aware and in pursuit of opportunities for account growth and new business, involving the management.
• Communicates the client’s goals and represent the client’s interests to the team.
• Provides regular two way communication between the client and team, to provide strong team representation and set proper client expectations.
• Understanding of company capabilities, service and effectively communicates all offerings to the client.
Qualifications and Skills:
• Must have a minimum of a bachelor’s degree in a relevant field.
• Proven Account Management skills required in order to create, maintain and enhance customer relationships.
• Minimum 3 years of customer management experience.
• Extremely detail oriented with strong networking skills.
• High curiosity and ability to learn quickly with skills in feedback-seeking.
• Motivated, goal oriented, persistent and a skilled negotiator.
• High level of initiative with ability to work well in a team environment.
• Risk-taking, competitive, confident and highly professional.
• Excellent written and oral communication skills.
• Handles stressful situations and deadline pressures well.
• Plans and carries out responsibilities with minimal direction.
• Must be Rwandan.
How to Apply:
Please follow the instructions as stated below as failure to do so could lead to disqualification.
1. Send an Application letter and CV/Resume.
2. Merge these two documents into one document in either word or pdf format.
3. Do not attach or send any scanned documents, these are sometimes too large for our inbox.
4. Include the job title and/or reference number in the subject line of the email address and send your application by email to rswitchjobs@nftconsult.com
5. Only successful candidates will be contacted. For all other inquiries please contact our offices directly.
Application Deadline: 16 April 2012
