Job Objective:
To analyze, create and improve the end-to-end assurance of revenue stream provisioning, POS, Network,
Billing & collections within a controls environment of the company. To develop and monitor controls that help prevent and reduce revenue loss within the organization.
Duties and Responsibilities:
• Assist in developing a Revenue Assurance and Fraud Roadmap identifying Strengths, Weaknesses, threats and opportunities within the current platforms being used.
• Work with the HOD to develop and implement a Revenue Assurance and Fraud Strategy aligned to the Group RAFM strategy.
• Establish control policies and procedures for all areas of risk and revenue loss.
• Update a risk register for all identified and potential risks.
• Define and implement control procedures to mitigate identified risks and revenue loss scenarios.
• Comprehend the Change management strategy.
• Review and analyse configuration of new products and changes on production systems before implementation.
• Develop and implement adequate test scripts for commercial initiatives and other revenue impacting configuration before roll out.
• Analyse impact and feasibility and risk assessment of all proposed configuration changes.
• Evaluate current Key Result Areas (KRAS) and Key Performance Indicators Systems (KPIS) to measure efficiency.
• Implement new KPIS to address newly identified risks especially those inherent to the environment.
• Ensure 24/7 Fraud monitoring team to assist in the mitigation of fraudulent attacks outside of business hours.
• Implement KPIS which monitor billing accuracy of all existing bill plans as well as new commercial initiatives.
• Create and monitor an Revenue Assurance (RA) and Fraud Activity Universe.
• Implement new adaptors within the revenue assurance tool to enable the new reconciliations and KPIS.
• Upgrade to the current Revenue Assurance tool for increase performance and web based application utilization.
• Implement an automated fraud Management application to increase the coverage of the fraud scope.
• Implement an automated test call generator to enable reduce the manual effort in the current testing process.
• Implement a daily test call set to mimic subscriber behavior to measure Call Data Record (CDR) completion of generation, Service assurance..
• Ensure all anomalies are investigated, resolved and closed with acceptable feedback and required changes and controls are initiated and implemented by responsible departments and analysts.
• Provide interface during top priority investigations especially to National Security Agency and CID.
• Update theRevenue Assurance and Fraud reporting dashboard for all KPIS.
• Provide weekly/monthly reports in a timely manner as prescribed by management and Group RAFM.
• Report on all revenue loss and fraud incidents to management
Necessary Qualifications:
• University Degree in business or related field.
• At least 2 – 3 years leadership experience.
• 3+ years Revenue Assurance or IT experience with Functional knowledge of standard GSM Network.
• Data analysis, data modelling and statistical skills.
• ACL/SQL knowledge.
• Proven ability to analyse complex business issues and identify, design and implement effective practical recommendations.
• Able to handle, prioritize, multiple projects simultaneously.
• Knowledge of English and common local languages.
• 3+ years financial, operational, and information technology experience with a telecommunications service provider, preferably in a GSM environment.
• Experience and exposure to telecommunications products, services, rates, tariffs, regulations, service level agreements, and interconnection agreements and contracts preferably come from a Big 5 telecommunications consulting/audit background.
• Experience and exposure with order provisioning, customer care, usage processing and telecommunications billing processes, systems and interfaces.
• Experience and exposure with carrier access and reciprocal compensation billing processes, procedures and systems.
• Ability to communicate effectively using both verbal and written communication channels.
• Ability to work within a team of professionals, guiding and coordinating towards achieving common objectives as well as organize and facilitate brainstorming sessions.
• Ability to see the global and detailed view and adapt accordingly.
How to Apply:
Please follow the instructions as stated below as failure to do so could lead to disqualification.
Send an Application letter and CV/Resume.
Merge these two documents into one document in either word or pdf format.
Do not attach or send any scanned documents, these are sometimes too large for our inbox.
Include the job title and/or reference number in the subject line of the email address and send your application by email to telecomrwandajobs@nftconsult.com
Only successfully candidates will be contacted. For all other inquiries please contact our offices directly.
Application Deadline: 03 Feb, 2012
