Duties and Responsibilities:
• Registration supervisor will be responsible for the entire registration compliance / issues / for the region ( end to end responsibility) .
• Responsible for customer registration form compliance % for the region.
• Compliance % for the region should be more than —- %.
• Will be responsible for increasing the fully registered base for the region by doing proper follow up with channels / freelancers / wakalas/ CC to bring the physical CRF with documents.
• Have to go to field and visit the freelancers / wakalas / CC on regular basis.
• Need to give training and educate the wakalas / freelancers / CC on registration process and the importance of it.
• Needs to be in touch with the regional Sales team on any feedback / issues / support related to registration.
• Daily MIS on activation Vs Registration.
• Daily MIS on forms received Vs Data entry done.
• Visit the freelancer / wakala / CC who is contributing much towards partial registration / unregistered base.
• To check the quality of forms receiving at backend for data entry.
• To audit the quality of data entry done by regional executives.
• To audit the quality of scanning done Vs data entry done.
• To audit the way of packing and numbering forms which are data entry completed and scanned .
• Barring of unregistered numbers to be informed to Sales.
• Payout of data entry executives on time.
• Payout to all freelancers / wakals for all fully registered cases for the month ( month on month activity).
• Keeping an eye in region ( on registration ) for any suspected issues / illegal activities. (Needs to be informed to service excellence manager).
• New Initiatives for the region, like validating the area distance and introducing new collection points ( if required).
• Other initiatives.
Qualifications:
• Bachelors in any business related field.
• At least two years experience.
How to Apply:
Please follow the instructions as stated below as failure to do so could lead to disqualification.
1. Send an Application letter and CV/Resume.
2. Merge these two documents into one document in either word or pdf format.
3. Do not attach or send any scanned documents, these are sometimes too large for our inbox.
4. Include the job title and/or reference number in the subject line of the email address and send your application by email to tzjobs@nftconsult.com
5. Only successful candidates will be contacted. For all other inquiries please contact our offices directly.
Application Deadline: 24 April 2012