DUTY STATION : DAR ES SALAAM
REPORT TO : CALL CENTRE SUPERVISOR
RESPONSIBILITIES
You will be reporting to call centre supervisor. Precision Air Services PLC Please take note of
your responsibilities
ROLE PURPOSE
To provide efficient and effective customer focused Passenger Ticket Sales & Reservation
KEY ACCOUNTABILITIES / RESPONSIBILITIES
• Make ticket reservations, confirmations, reconfirmations and seat selection for clients on
PW flights in compliance with the carrier policies, procedures and customer expectations.
• To give fare quotes to all PW clients including group quotations and bookings.
• To ensure daily sales reports and sales dispatches are submitted in accordance to
company procedures
• Give clients flight details and information and details.
• Handle and issue E- tickets on behalf of the company and accordance to company
procedures.
• Handle flight disruptions, advising clients, reissue and revalidate electronic tickets
• Handle telephone & email enquiries as regards travel information.
• To protect and enhance revenue collection to meet carriers expectations and customer
expectations
• Any other duties as may be assigned by your supervisor
KEY PERFORMANCE INDICATORS
• Meets the set passenger ticket sales targets
• 100% accuracy in fare quotation and collection of monies.
• Telephone answered within 3 rings
• Response to emails within working
COMPETENCIES
• Integrity
• Team player
• Proactive/ result oriented
• Pleasant & presentable
• Communication / interpersonal skills
• Resilient
• Self motivated
• Customer Service in Airline environment
KNOWLEDGE, SKILLS, EXPERIENCE
• IATA/UFTAA Foundation/consultants diploma
• Certification in relevant computer application
• Experience in delivering service in demanding consumer environment
• Fluency in appropriate foreign languages an added advantage
Application:
Interested applicants should submit their expression of interest including curriculum vitae and
supporting statement to the address below. Only short-listed applicants will be contacted.
CLOSING DATE:
Applications should reach us on or before 15th March 2012.
Apply to.
The Director of Human Resource and Administration,
Precision Air Services Limited,
Mail Box 70770, Dar Es Salaam,
Tanzania.
E-mail: pwrecruit@precisionairtz.com