Transformation Officers – Opportunity Bank Malawi
On a daily basis executes transformation programmes in each region within the
approved budget and time scales in consultation with the regional managers and
the Transformation Manager, Provides the region with monthly statistics
on customers social and financial transformation indi
cators (PPI) and proposals
to counteract shortfalls in each region, On a monthly basis assist regional
manager sin the execution of various transformational events within their
regions targeted at improving customer satisfaction, deposit mobilisation,
quality of loan book in consultation with the Transformation Manager, On
weekly basis coordinates the preparations of morning devotions schedules with
Human Resources and regional managers, Any other duties that may be assigned
from time to time
Provides the region with monthly statistics on customers social and financial
transformation indicators (PPI) and proposals to counteract shortfalls in each
region
Conducts surveys periodically to obtain information on how customers are
transforming their lives and obtain accurate statistics by gender, age group
and location in consultation with the Regional Manager and transformation
manager, Analyses monthly all innovative bank products uptake in the
region
On a monthly basis assist regional managers in the execution of various
transformational events within their regions targeted at improving customer
satisfaction, deposit mobilisation, quality of loan book in consultation with
the Transformation Manager
Trains customers in financial literacy topics and financial products On a
monthly basis writes at least one savings and one loan clients’ success
stories, Conduct insight trips for thin the region in consultation with the
regional Manager and the transformation Manager
On a weekly basis coordinates the preparations of morning devotion schedules
with Human Resources and Regional Managers, Ensure that all bank outlets have
weekly devotion schedules and all bank employees attend morning devotions,
Ensures that bank’s code of conduct is discussed during morning devotions
Excellent organisational, multi-tasking and consensus building skills, Team
player with ability to multi-task, Excellent interpersonal, writing, speaking,
coordination skills, Knowledge of commercial and microfinance banking
operations and code of conducts, High level of computer literacy with Microsoft
packages such as spreadsheets, word processing, Photoshop and publishing
Diploma in Education, Community development, microfinance or related field from
a recognised institution, At least 2-3 yrs of working experience in Banking
industry or microfinance institution
Interested applicants are requested to write a motivational cover letter and a
CV and send it via email to recruitment@oibm.mw or
by post/hand delivered to the address below by Wednesday 13th May Women are
encouraged to apply The Chief Human Resources Officer, Opportunity Bank Malawi,
P/Bag A71, Lilongwe