Human Capital Synergies, Africa is a Nairobi based, human resources solutions provider whose clients include a range of organizations in various sectors within the region.
Our client is a global leader in providing mobile solutions with a presence in Asia, Africa, Europe, Latin America and the Middle East.
Our client is seeking to fill the following positions:
Op Co Coordinator – Applications
Key Responsibilities:
• Act as SPOC for OpCo technical matters
• Handle day-to-day affairs of operations and local team management
• Drive O&M assignments & coordinate local office affairs
• System administration – monitoring servers and storage devices
• Monitor vulnerabilities and ensure all servers are security compliant
• To provide resolutions to customer queries
• Liaise with ISV/customer on service requests or problems
• Work cooperatively with local technical groups for resolutions
• Perform VAS/SDP Node monitoring and surveillance or network
Competencies Required:
• Working knowledge of Trouble Tickets System
• Possess vendor co-ordination skills
• Knowledge of GSM,SS7
• Understand Telecom & Networking fundamentals, Linux/Sun/Window Administration
• Good interpersonal and spoken and written English skills
• Experience with on one or more of the following VAS services:
1. Roaming Platform
2. Messaging Platform
3. Content Management
4. Call Management
• Team player
• Experience in the telecom industry; familiarity with O&M of Telecom operators or MS operations of telecom vendors; wireless network O & M processes preferred
• Clustering fundamentals, Understanding of disk systems (such as Mirroring and RAID)
Education & Experience:
• BE/B Tech or Equivalent
• 3 to 5 years
Sr. Operations Manager
Key Responsibilities:
• To Lead and manage Technical Operations (program, projects, technical support and operations) of a particular hub and certain number of OpCos associated with it & accountable for all technical delivery issues relating to 24×7 operations using onsite / offshore model
• Manage third party vendors / partners and other groups for escalations and technical resolutions
• Technical Account management against agreed processes for KPI/SLA management and delivery
• Manage the strategic & operational delivery of service to the assigned statement of work
• Customer and revenue centricity, review customer feedback with team
• Accountable for the resolution of operational problems and issues that impact service delivery in all service deliverables
• Strong supervision, monitoring and business analysis
• Risks, mitigations
• Participate in technical discussions on issues with the customer
• Responsible for capacity planning and forecasts
• Maintains integrity, security & confidentiality of all sensitive information and the physical security of the delivery network & infrastructure
• Essential tool knowledge, third party H/W & S/W knowledge, NOC exposure & service desk knowledge.
• Managing employee performance
Hub Leader
Competencies Required:
• Lead a team of operation support engineers including partners
• Excellent knowledge of telecom and VAS products/networks.
• Experience in handling/interfacing with customer
• Experience in capacity planning and forecast.
• Experience of handling 24X7 operations
• Knowledge of IP networks is desirable
• BI and MIS tools and techniques
• Experience of working in global environment
• Ability of handle ambiguous and demanding work situations
• Strong strategic acumen coupled with execution capability
• Excellent people management and communication skills, matured in conduct and command.
• Should have awareness of operating in a matrix organization.
• Exposure in handling multiple stakeholders
Education & Experience:
• 8 to 12 years of Experience
• MCA / B Tech or equivalent qualifications
• MBA is desirable
• Multilingual is an advantage (French and English)
Candidates who meet the above profiles should send their Applications and CVs electronically to:
Human Capital Synergies Africa Ltd
Email: info@hcsafrica.com
