Location: Mississauga, GTA, Ontario
SUMMARY OF POSITION
This position processes sales orders according to es
tablished procedures,
policies and standards. Strives to meet and exceed sales targets and provides a
high level of customer service.
KEY RESPONSIBILITIES
• Handles incoming calls from sales prospects
• Sells product using catalogue, case stacks, sales programs and flyers
• Monitors and informs customers of the availability of products, new pricing,
promotions, flyers, case stack deals and offer possible substitutions to
products ordered that are out of stock or discontinued
• Build relationships to provide repeat business and excellent customer service
• Process sales orders, provide follow-through and work with other departments
to ensure streamlined operations
• Obtain orders via email/fax by proactively making telephone sales calls.
Provide Order Confirmations and Out of Stock reports for all processed orders.
Monitor and schedule shipments of back orders
• Inform customers of new products by explaining the benefits and features and
encourage the customer to list products.
• Proactively create opportunities for new business with existing customers
• Call past customers and cold call new sales leads to generate sales
• Develop and provide a professional, friendly communication style with
customers and ONFC staff
• Develop and maintain an organized work area and records
• Work with Operations and Assistant Team Leader Inside Sales to ensure
shipping requirements are fulfilled
• Ensure that all expected orders for the day are accounted for
• Attends all Trade Show events representing Inside Sales Group
QUALIFICATIONS
• Minimum 2 years of customer service experience
• Post-secondary education or equivalent experience
• Experience in the food industry, especially organic and natural brands, is an
asset
• Familiarity with order entry and invoicing
• Excellent customer service skills including the ability to deal with people
in a professional, courteous and friendly manner is required
• Experience in call center environment would be considered an asset
• Highly motivated with a desire to be successful
• Competitive and committed attitude required
• Good understanding of computer operations, preferably Microsoft Word and
Excel, and possess the ability to learn new applications
• Excellent communication skills, both written and verbal
• Attention to detail and effective time management and organizational skills
are necessary
• Proven ability to manage multiple relationships
• Work effectively in a team environment and have a willingness to learn in a
quickly changing industry
• Familiarity with cooperatives and/or not-for-profit sector as well as an
interest in organic and natural food would be beneficial
• Must be flexible and available to work occasional weekends, as required
APPLICANTS SHOULD SUBMIT THEIR RESUME AND COVER LETTER QUOTING “Inside Sales
Rep” TO: EMAIL:
hr-dept@onfc.ca
