Job
Description – Claim Analysis Manager
Description – Claim Analysis Manager
Mbere
na mbere abahinzi
na mbere abahinzi
Industry: Nonprofit/International
Development
Development
Function:
Customer Engagement
Customer Engagement
Employer: One
Acre Fund
Acre Fund
Job
Title: Claims Analysis
Manager
Title: Claims Analysis
Manager
Deadline:
May 12th,2017
May 12th,2017
Job
Location: Rubengera,Karongi
Location: Rubengera,Karongi
Duration:
Minimum 2 years commitment, full-time job
Minimum 2 years commitment, full-time job
Who
We Are
We Are
One
Acre Fund, known as TUBURA in Rwanda, is an agricultural NGO that is innovating
a new way of helping farm families to achieve their full potential.
In nine years in Rwanda, we have grown to serve more than 100,000
farm families with more than 1,000 full-time field staff. We are Rwanda’s
fastest growing professional organization. To help manage this growth, we are
looking for a Claims analysis Manager to start as soon as possible.
Acre Fund, known as TUBURA in Rwanda, is an agricultural NGO that is innovating
a new way of helping farm families to achieve their full potential.
In nine years in Rwanda, we have grown to serve more than 100,000
farm families with more than 1,000 full-time field staff. We are Rwanda’s
fastest growing professional organization. To help manage this growth, we are
looking for a Claims analysis Manager to start as soon as possible.
JOB
SUMMARY:
SUMMARY:
The
Claim Analysis Manager will report to the Customer Engagement Team Lead
for all responsibilities related to distribution claims and other CE
activities. The CE Team Lead will also be their direct manager and will be
responsible for their professional development
Claim Analysis Manager will report to the Customer Engagement Team Lead
for all responsibilities related to distribution claims and other CE
activities. The CE Team Lead will also be their direct manager and will be
responsible for their professional development
DUTIES
AND RESPONSIBILITIES:
AND RESPONSIBILITIES:
Distribution
Claims
Claims
- Distribution
claim investigation and all CE related claims follow up by coordinating
with other departments to settle all the claims escalated to those
specific departments. - Lead
and manage distribution claims team during each distribution, including
implementation of process and procedures, training, and performance
evaluation for the team. - Creating
process and procedures on how claims should be tracked, analyzed and
investigated. - Follow
up on all pending claims that have not been resolved for some days so we
can have them resolved in a set time line with the help of responsible
departments. - Responsible
for distribution claims data analysis and quality control, good quality
reports with well analyzed data. - Training
and teaching the CE team on the processes of how these claims should be
reviewed, investigated and closed.
Customer
Engagement
Engagement
- You
will be responsible for sending SMS requests (SMS execution), including
quality control and SMS reporting to SMS request owners. - You
will answer client calls where necessary, especially high peak call
periods or during the time of agent scarcity. - You
will be required to do data analysis and quality control for SMS reports
and ensure quality reports are delivered to the stake holders on time. - You
will also be responsible for data analysis for the outgoing call function
recorded data and assist the outgoing call function team to improve their
accurate and quality data tracking. - You
will help the hotline team in data analysis for their incoming call data
recorded as well as data analysis. - You
will also be required to help in trialing and carry on some tests for the
new CE projects as will be communicated by the CE lead. - You
will be part of other activities related the CE team operations, as will
be required by your manager.
Qualification
and experience
and experience
- Excellent
mathematics skills and knowledge of Microsoft Excel - Great
communication and interpersonal skills, including email in written English - Good
report writing and reporting skills - Good
leadership and management skills - A
commitment to self-improvement and career development - Good
presentation and training skills would be an added advantage - A
bachelor’s degree from an Rwandan university is desired but not required.
Career
Growth and Development
Growth and Development
One
Acre Fund invests in building management and leadership skills. Your manager
will invest significant time in your career development. We provide constant,
actionable feedback delivered through mentorship and through regular management
consulting-style career reviews. We also have regular one-on-one meetings,
where we listen to and discuss career goals, and work collaboratively to craft
roles that each person can be passionate about. Because of our rapid growth, we
constantly have new high-level roles opening up and opportunities in many
functions. This results in fast career growth for our staff.
Acre Fund invests in building management and leadership skills. Your manager
will invest significant time in your career development. We provide constant,
actionable feedback delivered through mentorship and through regular management
consulting-style career reviews. We also have regular one-on-one meetings,
where we listen to and discuss career goals, and work collaboratively to craft
roles that each person can be passionate about. Because of our rapid growth, we
constantly have new high-level roles opening up and opportunities in many
functions. This results in fast career growth for our staff.
Preferred
Start Date
Start Date
Immediately
Compensation
This
role contains fast raises for performance, paying a meaningful salary for
long-term placement.
role contains fast raises for performance, paying a meaningful salary for
long-term placement.
Benefits
Health
insurance, local taxes, travels allowances.
insurance, local taxes, travels allowances.
How
to Apply
to Apply
Please
click on this link: https://oneacrefund.formstack.com/forms/rwanda_job_application_form
click on this link: https://oneacrefund.formstack.com/forms/rwanda_job_application_form
Please
complete the linked form carefully, only top candidates will be considered. It
is not necessary to attach a cover letter or CV but you may do so at the end of
the form.
complete the linked form carefully, only top candidates will be considered. It
is not necessary to attach a cover letter or CV but you may do so at the end of
the form.
We
are offering a world class professional and international environment that
focuses on your career development and are looking forward to receiving your
application.
are offering a world class professional and international environment that
focuses on your career development and are looking forward to receiving your
application.
Please
Note: One Acre Fund will never ask you for money in return for advancement in
the recruitment process or for being offered a position. If you are being
approached by someone demanding money, please do not hesitate to report this to
the Tubura Fraud Hotline: 0785443136 (Do not use this number for any purpose
other than reporting fraud attempts. If you misuse his number and use it for
general information about the position and not to report Fraud, we will not
consider you for this position).
Note: One Acre Fund will never ask you for money in return for advancement in
the recruitment process or for being offered a position. If you are being
approached by someone demanding money, please do not hesitate to report this to
the Tubura Fraud Hotline: 0785443136 (Do not use this number for any purpose
other than reporting fraud attempts. If you misuse his number and use it for
general information about the position and not to report Fraud, we will not
consider you for this position).
One
Acre Fund is an equal opportunity employer; all candidates with legal working
age will receive consideration for employment without regard to race, color,
region, sex, disability status or any other characteristic protected by the
law.
Acre Fund is an equal opportunity employer; all candidates with legal working
age will receive consideration for employment without regard to race, color,
region, sex, disability status or any other characteristic protected by the
law.
