NFT Consult Ltd Customer Relationship Manager Job Vacancy in Tanzania

Summary of details

The customer relationship manager is the client’s
point of contact regarding all issues relating to the delivery of services and
associated implementation of work plans as defined by the contract between NFT
Consult Ltd and the Clients. The main objective of the CRM is relationship
management.

Essential Duties and Responsibilities

Responsible for managing and maintaining
external business relationships (Client services/project team) where NFT
contractual employees have been assigned.
Thoroughly understanding and executing the
contract between NFT and the client assigned to you and producing periodic
reports as agreed in the contract between NFT and the Clients.
Planning meetings, feedback sessions, training
sessions and performance management sessions against agreed objectives for
your assigned employees as well as plan work and leave schedules.
Implementing cost saving initiatives and
resources assigned in conjunction with the clients assigned
representative.
Coordinating and managing recruitment
activities for your respective accounts, maintaining the required staff
levels, responsible for new employee orientation, completing and
maintaining accurate employee files for the duration of their lifetime at
NFT.
Providing the SRM with weekly/monthly feedback
report as well as proposals on the effective and efficient management of
the account and employees.
Meet with the employees on a periodic basis to
address and resolve any requirements or problems that might arise.
Required to meet with the clients’
representatives at their premises regularly to check on the employees and
meeting with the client on the management of the account and employees.
Co-ordinate disciplinary procedures and
enforcing disciplinary action where required.
Manage the schedule and reconciliation of the
clients’ payroll.

Skills required

Ability to quickly learn and utilize general
office and management applications in the management of the accounts.
Needs to have strong communication and
facilitation skills.
Have rigorous practices in the management of
staff, attention to detail, commitment and consistency in services offered.
Highly motivated, with strong management
skills, time and task management with an ability to manage multiple and
conflicting requests.
Problem solving and decision making skills –
Identifying and analyzing issues and problems proactively, developing solutions
and using judgment to make sound and dependable decisions.
Personal integrity – High commitment to
personal integrity in the management of the accounts assigned to you from
contracting, recruitment and throughout the lifecycle of the contract.
Highly committed to the assisting employees,
high energy, flexible with the ability to support and simultaneously
manage more than one account with the same level of commitment, quality
and efficiency.