National Housing Corporation (NHC) Senior Sales Administration Officers (1 Post)

Specific Duties and responsibilities:

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    Administration of all customer sales related inquiries thereafter
  channeled them through all NHC’s means of customer’s feedback such as Call
  Centre Agents, Suggestion boxes, Walk in Customers and any others.
•  
    Work closely with a wide range of (Internal and External)
  stakeholders and partners to ensure the customer promise are fulfilled
  through Service Level Agreement (SLA) with in Directorates and Customers
  Service Charter is adhered to; hence ensure seamless service
•  
    Responsible for documentations related to Sales transaction, ensure
  all customers have complied to the requirements, and all document are kept
  in the rightful manners; These documents are such as application forms,
  transfer documents and other property documents.
•  
    Ensure Seamless Management information System of Customer
  information Database and documentation; hence ensure the periodic reports
  such as weekly, Monthly or Quarterly are generated timely without failure.
•  
    Implement Management Information System (MIS) that will enable
  continuous tracking of the overall business performance, monitoring of
  customer satisfaction, and provision of management reports. Further to
  that, prepare and upkeep a waiting list registers and advises on the
  method of selling houses.
•  
    Act as interface between NHC’s Internal processes and other key
  stakeholders such as Mortgage loans originators, Agents, Banks and
  Customers that includes facilitate loan processes, reconciliation and
  tracking of payments, legal and regulatory compliance,
•  
    Work with research unit and thereafter integrate the Market
  information as part of the business growth opportunity.
•  
    Ensure that house buyers’ pays timely and take appropriate action
  for the defaulters of the same in collaboration with Sales Team.
•  
    Use the available data to undertake all Carry out risk assessment,
  including monitoring of advances from individuals and groups, strictly
  adherence to the provisions of the company policies to ensure minimal
  losses to NHC.
•  
    Monitor and manage the performance and development of direct
  reports and agents. This includes annual performance appraisals as well as
  reviewing all appraisals for the area.
•  
    Constant contacts with 3rd party sales partners to ensure support
  to all stakeholders are adequate and served prompt.
•  
    Performs such other related duties as may be assigned by Director
  of Business Development from time to time.

•  
    Experience will include overall Sales Administration I Credit
  Control and recovery I and lor Administration of the Key Account
  Management experience with at least 5 years of experience preferably
  gained in the real estate, Finance Services Industry and/or Fast Moving
  Consumer Goods [FMCG) sectors;
•  
    Bachelor’s Degree in Business, Economics and Statistics or
  Equivalent complimented with relevant professional experiences arid
  certifications. Candidates with all the appropriate core skills and
  demeanor with the career portability from another industry sector will be
  considered;
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    Experienced sales professional with a track record of success in
  Key Account Management and overall business development with experience
  preferably gained in the real estate, Finance Services Industry and/or
  Fast Moving Consumer Goods [FMCG] sectors;
•  
    Ability to quickly forge relationships with internal and extemal
  stakeholders, as well as develop a high level of trust;
•  
    Strong affinity to a ‘Business Development environment as it is
  important to create meaningful “value added services’ for key
  accounts and customers;
•  
    Proven track record in working within a complex sales environment
  and be involved in the key decision making process related to key account
  management;
•  
    Strong sense of independence and ability to work autonomously with
  very little supervision. A ‘self-starter” personality is an obvious
  must with account management and relationship management capabilities and
  drive.