Multinational Retail Chain Retail Shop Supervisor Job Vacancy

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Nigeria Limited – Our client is a multinational retail chain specializing in
household and consumer goods including cosmetics, stationery, toys, and
kitchenware. It has been expanding globally since its establishment and have opened
more than 1,800 stores around the world. They also created a new business
style, which combines fashion and leisure together, becoming the main force in
the department stores and shopping centers with catering, fast fashion clothing
and entertainment industries.

We
are recruiting to fill the position below:

Job
Title: Retail
Shop Supervisor
Location: Onitsha, Anambra

Job
Profile

To
operate the store in accordance with company and brand policies and
procedures, motivating and leading the store staff team in order to ensure
net sales and shop staff cost control, while allowing functional managers
to provide excellent service to consumers, present the brand and its
products to the best levels.

Focus:

Net
sales growth, shop staff cost optimization, consumer and brand excellence,
cash/asset control.

Key
Responsibilities

Manage
shop floor staff hierarchically
Operate
the store and manage goals and priorities to achieve the Sales targets in
units and in values
Organizing
the shop and planning tasks efficiently to allow sales staff to focus
primarily on serving the customers and selling
Ensuring
the presentation and visual merchandising is executed in accordance with
company and brand policies
Ensure
rules principles and guidelines on the cashiers activities
Replenishing
sold items from the stock room and where required ordering them at the
central retail merchant
Facilitating
sales to customers in compliance with all company policies and conditions
Ensuring
customer service levels are maintained at all times
Performing
regular full or partial physical stock takes in conformity with corporate
policies and procedures
Identifying
any discrepancies between system stocks and physical counts and physical
counts and recounting where appropriate
Reviewing
and obtaining Head Office approval for any stock adjustments
Creating
a transparent, proactive and motivating environment where staff can take
responsibility,
Leading,
managing and coaching the sales team to develop “best practices”
Motivating
and inspiring the shop staff team
Organise
cost control via optimizing shop staff presence planning
Ensure
compliance with all operating standards, policies, and procedures, which
include:
Ensuring
the safekeeping and protection of all company assets (owned or rented)
Ensuring
that all in-store systems are used, updated and maintained in the correct
way at all times by appropriate and properly trained staff
Execution
of various administrative tasks (Receiving goods, handling vouchers,
following banking procedures, POS Merchant cards, handling product
complaints, proper reporting etc.)
Controlling
the daily tasks of the staff and providing regular feedback and
evaluations of their performance