MTN Senior Customer Support Partner (Agent Specialist Desk) Job Vacancy in Nigeria

MTN
Nigeria – The leader in telecommunications in Nigeria, and a part of a diverse
community in Africa and the Middle East, our brand is instantly recognisable.
It is through our compelling brand that we are able to attract the right
talents who we carefully nurture by continuously improving our employment
offerings even beyond reward and recognition.

We are recruiting to fill the vacant position below:

Job Title: Senior Customer Support Partner (Agent Specialist Desk)

Location: Lagos

Job Description

To
ensure end-to-end processing of MFS agent registrations and provide first
line resolution of queries and enquiries from MFS agent network nationwide
To
coordinate first line back office support for internal and external
customers relating to agent account management
Ensure
prompt computation of agent commission and compensation.
Supervise
reconciliation of all MFS agents’ account
Ensure
all agents registration request from the Channel are promptly treated
Coordinate
the white-listing and blacklisting requests from the channel team
Support
and implement strategy adopted for achieving departmental targets
Generate
reports to the business in the area of operations to enable quick decision
making
Participates
in all UAT test and implementation of all upgrade on MFs systems and Agent
portal Interface and liaise with system support team to ensure excellent
services and zero downtime of systems
Provide
first line resolution of queries and enquiries from MFS agent networks
nationwide
Resolve
enquiries from MFS partners and agents promptly and escalating where
necessary
Provide
back office support for Regional and Consumer sales in MFS trade partner
account management
Provide
solution to enquiries referred from trade partners through Regional Sales
managers/DAEs
Cross-functional
intra and inter-departmental interface in ensuring smooth flow of all MFS
agents process
Propose
improvement to all MFS PPP
Continuously
seek self-professional development to sharpen skills and capabilities in a
versatile and evolving digital landscape.
Foster
active collaboration and relationships with employees across all levels
and divisions.

Job
Condition

Normal
MTNN working conditions
May
be required to work extended hours

Minimum
Qualification

BA,
BEd, BEng, B.Sc, BTech or HND

Experience
& Training

First
degree in any related discipline
Minimum
of 3 years’ experience in area of specialisation with experience working
with people.
Experience
in account management function
Customer
service experience
Experience
working in a medium organization
Experience
in operations or financial services is an advantage Training
Basic
Banking/financial services operations
IFS
fundamentals.