MTN Rwanda 16 Customer Service Consultants Jobs Vacancies in Kigali, Rwanda

Careers: Customer Service Consultants (10)
Permanent and (6) Temporary

Position: Customer
Service Consultants (10) Permanent and (6) Temporary
Company: MTN Rwanda
Deadline: Thursday 18th Apr 2013

MTN Rwanda seeks to recruit highly competent and
self-motivating individuals to join its Customer Operations department at the
positions of Customer Service consultants, reporting to Service Centre
Supervisor.

About MTN Rwanda:

In its vision of leading the delivery of a
bold, new, digital world to our customers, MTN is specifically focused on
Africa and the Middle East. MTN Rwanda (MTN RWANDACELL Ltd) has been in
operation since 1998 with over 3 million subscribers and still growing. The
company offers new and innovative packages and services, and keeps up with
the latest trends in communications to satisfy its customers

Core job responsibilities:

To attend and talk to customers and carry
out sales for pay as you go products, handsets, accessories and all
other MTN products and services.
To advice customers on quality and price
benefit of MTN packages, products and services.
Assist customers with loading pre-paid cards
and filling in post-paid contracts for credit vetting and activation.
To obtain relevant stock from stores as per
customer purchases and avoid stock outs.
Daily reconciliation of service centre sales
with stock issued for sale.
To follow up on customer queries and provide
feedback as quickly as possible.
Activation and deactivations of value added
services as per customer request.
To advice customers on data products and
services appropriate to their needs.
To configure data services on customer
handsets and computers as needed.
To receive faulty handsets under warranty
from customers and log them for repairs and dispatch them to owners
after repair.

Job requirements:

BBA – Commerce, Marketing, Management,
Finance, Accounting, HR or related field.
Strong IT skills.
2 years experience in customer care
environment.
Customer service skills
Excellent interpersonal skills.
Knowledge of Microsoft Excel.

How to apply:

All interested candidates are requested to send
their application letters and updated curriculum vitae together with copies
of their academic credentials not later than 18th April 2013.

To Email: jobs@mtn.co.rw

MTN Rwandacell Ltd is an equal opportunity employer.

Note: Qualified
applicants will be contacted within ten (10) days, after the submission
deadline.